topic Re: International Messages Not Being Delivered in Get Support

International Messages Not Being Delivered

KimSh — Thu, 06 Jan 2022 07:11:03 GMT

Hello,

Since I changed my phone number (same plan, same SIM card), I have not been able to get messages delivered internationally which is part of my plan.

I appreciate any help or suggestions, thank you 😊

Kimia

Re: International Messages Not Being Delivered

Anonymous — Fri, 28 May 2021 21:24:04 GMT

do one thing take your SIM card out and waiting for a minute and put it back and do rebooting your phone - This one is quick and simple. Make sure your phone is off before removing and reinserting its SIM card.

Remove your phone’s battery - Some phones have removable batteries. Sometimes removing and reinserting the battery can fix certain issues. Just make sure your phone is off before you do this.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and make sure APN Settings On device

Changing APN Settings On An IPhone

click HERE

Changing APN Settings On Android Phones

click HERE

Turn your data on to send a Picture Messaging in world-wide,

if your data is off and your home internet wifi is on is not going through the Picture or a video Messaging,

you have to do this to is go through you will need to turn your data on to send a Picture or a video Messaging in world-wide,

make sure your DATA is on.

Good Luck

Re: International Messages Not Being Delivered

Spudster — Fri, 28 May 2021 21:45:36 GMT

@KimSh

How long ago did you change your number?

Are you attempting to send an SMS message to a recipient who is on your contact list? Are you using the correct country code (i.e. same as used with the prior number?)

Try rebooting the phone or remove SIM card, then reinsert.

If you STILL can't do what you could before, ask for Moderators to assist.

Re: International Messages Not Being Delivered

HALIMACS — Fri, 28 May 2021 21:46:42 GMT

Further to prior response, @KimSh , this is how to contact Moderators if above fixes do not allow the texting you had before.

To contact a moderator, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type moderator, then select contact moderator, then select other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the moderator by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: International Messages Not Being Delivered

softech — Fri, 28 May 2021 21:47:19 GMT

@KimSh Which country you are trying to message to? did you try messaging to other countries as well just to test if it is isolated to one particular one?

Re: International Messages Not Being Delivered

BKNS27 — Fri, 28 May 2021 22:03:06 GMT

@KimSh

You might want to try using the free WhatsApp or TextNow wifi messaging app.

Re: International Messages Not Being Delivered

esjliv — Fri, 28 May 2021 23:11:18 GMT

@KimSh wrote:
Hello,

Since I changed my phone number (same plan, same SIM card), I have not been able to get messages delivered internationally which is part of my plan.

I appreciate any help or suggestions, thank you 😊

Kimia

@KimSh there was another user, yesterday, that changed their plan and lost there ability to use some features...

Try a Reset of your Network Settings.

Re: International Messages Not Being Delivered

KimSh — Fri, 02 Jul 2021 01:38:54 GMT

Thanks, but this does not solve my problem.

Yes, I am aware of all the steps needed to be taken to make sure you can send the SMS to a number, so it is not any of the above issues.

Re: International Messages Not Being Delivered

KimSh — Fri, 02 Jul 2021 01:39:32 GMT

Thank you so much, I think it is my best shot!

Re: International Messages Not Being Delivered

KimSh — Fri, 02 Jul 2021 01:40:24 GMT

Thanks, I would not want to disclose that information here. And it is not in an isolated location.

Re: International Messages Not Being Delivered

KimSh — Fri, 02 Jul 2021 01:41:15 GMT

Thanks, but that requires the privilege of having wifi in every city of my home country 🙂

Re: International Messages Not Being Delivered

softech — Fri, 02 Jul 2021 01:46:08 GMT

@KimSh wrote:
Thanks, but that requires the privilege of having wifi in every city of my home country 🙂

@KimSh

Yes, whatsapp needs wifi or mobile data.. but PM does not have roaming outside of US as well.

so, the issue has not been resolved yet?

You opened a ticket with Mod to check from their end yet?

Re: International Messages Not Being Delivered

KimSh — Fri, 02 Jul 2021 02:47:45 GMT

I am not talking about roaming data either.

I have tried this before, and up until I changed my number, the messages were getting sent. I am waiting to see if the messages get sent through network reset, otherwise I will issue a ticket 🙂

Re: International Messages Not Being Delivered

softech — Fri, 02 Jul 2021 02:49:27 GMT

yes, start with the network reset. There was another member had the same issue and network reset resolved the issue.

If still fails, open a ticket with mod.

let us know how it turns out..

Re: International Messages Not Being Delivered

KimSh — Wed, 21 Jul 2021 11:59:06 GMT

Hello

Thanks but this still did not solve my issue

Re: International Messages Not Being Delivered

softech — Wed, 21 Jul 2021 12:28:27 GMT

@KimSh You have not provide us very much information so far and you have been just replying on and off.

Let's start it all over again.

1. What kind of phone do you have?

2. Which country you try to text to?

3. is it just international text you have issue with? any problem with texting to other Canadian number?

4. Can you confirm you did try to do Network reset ?

5. we asked you to open ticket with Mod. Did you do that and what did the Mod say?