topic Re: Data not working in Get Support

Data not working

Harpreetkhera — Thu, 06 Jan 2022 07:10:57 GMT

Hi , I just activated my Sim card 2 days ago, everything is working but my data in

Not working, I have 5 gb data plan?

Re: Data not working

Triguy — Fri, 28 May 2021 19:52:21 GMT

What make and model of phone do you have ?

Have you setup the APN settings ?

These are the Public Mobile APN settings you need:

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Don't forget to save these settings and then select this APN as the active one.

Re: Data not working

saam4g — Fri, 28 May 2021 19:53:13 GMT

Did you make sure you have your mobile data option turned on in your phone setting ? If you did so then you might want to reset your network settings if you are using an Apple device.

Re: Data not working

Anonymous — Sun, 30 May 2021 21:58:57 GMT

do one thing take your SIM card out and waiting for a minute and put it back and do rebooting your phone - This one is quick and simple. Make sure your phone is off before removing and reinserting its SIM card.

Remove your phone’s battery - Some phones have removable batteries. Sometimes removing and reinserting the battery can fix certain issues. Just make sure your phone is off before you do this.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

Ensure you have the correct APN settings by visiting HERE.

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

Changing APN Settings On An IPhone

click HERE

Changing APN Settings On Android Phones

click HERE

make sure your DATA is on.

Good Luck

Re: Data not working

softech — Fri, 28 May 2021 19:59:18 GMT

@Harpreetkhera if you have an LG phone, you might need to first try network reset. If that doesn't work. You will need to do a factory reset.

Re: Data not working

Harpreetkhera — Fri, 28 May 2021 20:01:36 GMT

I did everything, do u guys think indian phone could be problem.. I got this phone from India..

Re: Data not working

softech — Fri, 28 May 2021 20:02:52 GMT

@Harpreetkhera what's the brand and model?

maybe it does not have the require bands?

For network , try forcing it to 3G instead of 4G or automatic.

Re: Data not working

Harpreetkhera — Fri, 28 May 2021 20:03:40 GMT

I have oppo F1 plus-android 5.1

Re: Data not working

softech — Fri, 28 May 2021 20:11:42 GMT

@Harpreetkhera

try switching the network to 3G (it might be automatic or 4G at the moment) and see if data starts working

Re: Data not working

Anonymous — Fri, 28 May 2021 20:15:37 GMT

your phone is will working 100%

for public mobile phone compatibility

you have to put it a device brand for any phone to you can see all information,

you can visit here >>

WillMyPhoneWork.net - Check if your phone works on a network

following >> To find out if your cellular phone is compatible with our network, click HERE

visit Here to you can full information about your device.

Good Luck

Re: Data not working

Harpreetkhera — Fri, 28 May 2021 20:23:35 GMT

I created I ticket let see what they will say.

Re: Data not working

softech — Fri, 28 May 2021 20:24:25 GMT

@Harpreetkhera did you try forcing it to 3G?

Re: Data not working

Triguy — Fri, 28 May 2021 20:28:08 GMT

On GSMarena shows specs as

Technology	GSM / HSPA / LTE
2G bands	GSM 850 / 900 / 1800 / 1900
3G bands	HSDPA 850 / 900 / 2100
4G bands	1, 3, 5, 40

Public Mobile uses the following frequency bands:

4G LTE and LTE Advanced: 700 MHz, 850 MHz, 1900 MHz and 2100 MHz downlink and 1700 MHz uplink (AWS).
HSPA: 850 MHz, 1900 MHz (UMTS).

Re: Data not working

awankhalid — Sat, 07 Aug 2021 23:42:20 GMT

no solution

Re: Data not working

Anonymous — Sat, 07 Aug 2021 23:44:24 GMT

@awankhalid : Care to elaborate? Do calls work in/out? Texts in/out? Can you use the browser? Do you have data left? Has it ever worked here?