topic Re: Transfer phone number in Get Support

Transfer phone number

diemha — Thu, 06 Jan 2022 07:10:44 GMT

I started the phone number transfer from Bell for more than 24 hours but it's not finished yet. I can't receive phone calls to either the phone number I wanted to transfer nor my temporary number. Is there a problem? How do I know the process is completed other than manually checking?

Re: Transfer phone number

softech — Fri, 28 May 2021 15:38:41 GMT

@diemha the porting process might not have completed

did you receive text on your Bell SIM to confirm you are leaving and did you reply YES to it? an reply is need for the porting to go through

If you have replied yes, have you reboot your phone yet? Maybe try reboot once again now

but no worry, i will private message you a phone number to call to confirm the porting status

Re: Transfer phone number

BKNS27 — Fri, 28 May 2021 15:42:59 GMT

@diemha
While activating the PM SIM, did you leave your Bell SIM in the phone and wait for a text from Bell and confirmed YES for porting over to PM?

Then power off the phone to switch the SIM card?

If yes for both then it may take up to 90 minutes but normally it shouldn’t.

Re: Transfer phone number

diemha — Fri, 28 May 2021 18:42:34 GMT

Thanks for this info. I did not reply to the Bell message.