topic Re: Data usage in Get Support

Data usage

Sbm — Thu, 06 Jan 2022 07:10:19 GMT

I'm new to PM and still trying to figure out everything. Since my data is limited, I have it turned off while at home and use only wifi. However, my account shows a minimal amount of Web usage every day. Does anyone know why that would happen?

Re: Data usage

esjliv — Thu, 27 May 2021 20:13:37 GMT

@Sbm wrote:
I'm new to PM and still trying to figure out everything. Since my data is limited, I have it turned off while at home and use only wifi. However, my account shows a minimal amount of Web usage every day. Does anyone know why that would happen?

@Sbm you will see a swing of 5-7mb daily (even with data disabled). This is normal for us all. It is known, by some, as a 'buffer' that happens, but it resets overnight.

If you toggle into airplane mode, that back to regular mode on your phone.

Then sign out of your Self Serve then log back in, it is said to reset itself.

Re: Data usage

Sbm — Thu, 27 May 2021 20:15:52 GMT

Thank you...I'll try that.

Re: Data usage

Anonymous — Thu, 27 May 2021 20:16:58 GMT

@Sbm : Maybe post a screenshot of your usage details and sort by that column by clicking its heading. I seem to think I've heard of this at renewal but not just daily.

But it's the front page counter that matters and I'm not sure you're looking at that.

Flipping in and out of airplane with mobile data off will reset it to real actual consumption.

Re: Data usage

Sbm — Thu, 27 May 2021 20:33:19 GMT

Thank you. Flipping in/out of airplane mode has reset the data.

Re: Data usage

Anonymous — Thu, 27 May 2021 20:37:30 GMT

@Sbm : Please change the solution to esjliv who first suggested it.

Re: Data usage

Sbm — Thu, 27 May 2021 20:40:20 GMT

I can't figure out how to do that.

Re: Data usage

Anonymous — Thu, 27 May 2021 20:42:01 GMT

@Sbm : 1. click on the 3 dots on the upper right of the post with the solution and remove it. 2. re-select the solution on another post. 3. or if you permit an Oracle to change it then they can

But there's no obligation on your part for any of this. We all know we win some and we lose some.

Re: Data usage

esjliv — Thu, 27 May 2021 21:14:30 GMT

@Anonymous wrote:
@Sbm : Please change the solution to esjliv who first suggested it.

@Anonymous @Sbm no worries.

Glad it worked.

Re: Data usage

Sbm — Thu, 27 May 2021 21:18:12 GMT

Done...thank you for your help!