topic Re: purchased the wrong data add on in Get Support

purchased the wrong data add on

Newfiegrl — Tue, 04 Jan 2022 18:47:04 GMT

I purchased the us roaming data add on in error...is there anyway to fix this to purchase the Canadian data add on
Thanks

Re: purchased the wrong data add on

CaNuCk07 — Mon, 15 May 2017 16:33:27 GMT

@Newfiegrl send a private message to the moderator team, and they will be able to assist you.

@CS_Agent

Re: purchased the wrong data add on

ShawnC13 — Mon, 15 May 2017 16:34:53 GMT

@Newfiegrl, sorry to hear about your issue. You will need to private message a moderator and see if they can get this fixed up for you. Here is where you will find out how to contact a MOD http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: purchased the wrong data add on

Samianauman — Mon, 15 May 2017 16:49:49 GMT

If you contact mod more likely thry can either change the add on if you looking to add add on if not then thry will probably give you a pm credit which can be used for next renewal and remove the add on that you bought mistakenly

Re: purchased the wrong data add on

collin1215 — Mon, 15 May 2017 17:04:01 GMT

Best to private message a moderator. @CS_Agent and provide them with your account number or you could message their Facebook group - https://www.facebook.com/PublicMobile/

Re: purchased the wrong data add on

Acekiller — Mon, 15 May 2017 20:37:15 GMT

The mods are pretty good at resolving issues like these!