topic Re: SIM CARD SWAP. in Get Support

Saying I used 75% of my data.

jimbrosburrito — Thu, 06 Jan 2022 07:10:14 GMT

I just renewed my plan, and I got a text saying I used 75% of my data.

Re: Saying I used 75% of my data.

JK8 — Tue, 23 Feb 2021 05:21:03 GMT

@jimbrosburrito wrote:
I just renewed my plan, and I got a text saying I used 75% of my data.

It could be an erroneous message. Log into self service and look at My Data & Add-Ons and have a look at your data. Remember, renewal is in Eastern Time so if you are out west, renewal is happening right now.

Re: Saying I used 75% of my data.

computergeek541 — Tue, 23 Feb 2021 05:20:00 GMT

@jimbrosburrito

It is possible that the counter did not reset properly. In that case you would need to open a ticket to talk to the moderators. https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Saying I used 75% of my data.

HALIMACS — Tue, 23 Feb 2021 20:09:44 GMT

@jimbrosburrito

That's probably an erroneous message. Those data text notifications can be hit or miss - especially when added data is applied mid-cycle.

I would recommend using your phone's data tracker to measure your data use.

In order to be able to rely upon it, you should select the option to 'reset counter', which you should do the morning after your account renews.

This way, you can view the data usage on your device. It should provide the same measurement as what's showing on your self-serve landing page.

Re: SIM CARD SWAP.

jimbrosburrito — Mon, 05 Jul 2021 02:16:14 GMT

Re: SIM CARD SWAP.

softech — Mon, 05 Jul 2021 02:07:46 GMT

@jimbrosburrito this is an open forum and you dont want to post these information here. Please click on the 3 dots and update the post to remove the phone number and SIM number

to request for a SIM SWAP, open a ticket with mod using this direct link

https://urlshortner.tiia.ai/-H7DB-

Re: SIM CARD SWAP.

stevenanto — Mon, 05 Jul 2021 10:15:24 GMT

@jimbrosburrito Best place to check the most accurate usage would be in your account. It may be behind by a few hours but it will give you the best idea of what you have already used.