topic Activation troubles in Get Support

Activation troubles

hbn3141 — Thu, 06 Jan 2022 07:10:02 GMT

So my public mobile account (obviously not my community account) got deleted since I didn't pay for a while. Now I'm trying to reactivate and create a new account, but it says the sim card isn't valid. Is it not possible to reuse a sim card you used before if your account got deleted?

Re: Activation troubles

computergeek541 — Thu, 27 May 2021 02:09:38 GMT

@hbn3141 wrote:
So my public mobile account (obviously not my community account) got deleted since I didn't pay for a while. Now I'm trying to reactivate and create a new account, but it says the sim card isn't valid. Is it not possible to reuse a sim card you used before if your account got deleted?

Sorry, but SIM cards cannot be reused for a new account. You'll need to purchase a new one.

Re: Activation troubles

esjliv — Thu, 27 May 2021 02:10:44 GMT

@hbn3141 wrote:
So my public mobile account (obviously not my community account) got deleted since I didn't pay for a while. Now I'm trying to reactivate and create a new account, but it says the sim card isn't valid. Is it not possible to reuse a sim card you used before if your account got deleted?

@hbn3141

Has it been suspended for more than 90 days...if so, sorry.

After 90 days of non-payment, your account/SIM card will be permanently deactivated, which means you will:

1-Lose access to your phone number (and Self Serve account), and won’t be able to transfer the phone number to a new provider in the future.

2-Need a new Public Mobile SIM card if you decide to activate a new Public Mobile account.

Re: Activation troubles

softech — Thu, 27 May 2021 02:11:24 GMT

if you account was suspended for over 90 days, you account will be deactivated.

Old SIM could not be reused, you need to get a new SIM to create another account