topic Re: Dropped SMS Messages in Get Support

Dropped SMS Messages

RobEh — Thu, 06 Jan 2022 07:09:56 GMT

Has anyone had any issues over the past few days regarding failed outbound text messages?

It has happened to me twice over the past two day. My phone errors stating message failed to send. After retrying, it does go through.

Regards,

Re: Dropped SMS Messages

hairbag1 — Mon, 22 Feb 2021 17:13:12 GMT

@RobEh wrote:
Has anyone had any issues over the past few days regarding failed outbound text messages?

It has happened to me twice over the past two day. My phone errors stating message failed to send. After retrying, it does go through.

Regards,

If you're in a fringe area with weak cell signal...that could be the problem.

Re: Dropped SMS Messages

benfatto — Mon, 22 Feb 2021 17:14:54 GMT

@RobEh No problems here. Try this:

Go to Settings
Then go to Mobile networks and select a network other than Public Mobile, Telus, or Koodo
When you exit the menu the phone should lose the network.
Repeat the process and select Public Mobile as your mobile network.

This procedure will force the update of the message centre number. You can verify it in your message settings.

Re: Dropped SMS Messages

RobEh — Mon, 22 Feb 2021 17:32:55 GMT

No, that is not the situation. I am in the center of town. Neve had issues before with any other carrier, of Public for that matter.

Thanks

Re: Dropped SMS Messages

RobEh — Mon, 22 Feb 2021 17:35:32 GMT

thanks, I will give that try.