topic Re: Refund for a charge not authorized in Get Support

Refund for a charge not authorized

Jakob2004 — Thu, 06 Jan 2022 07:09:34 GMT

I have a charge on my credit card that is not suppose to be there how do I get my refund

Re: Refund for a charge not authorized

TheGx — Mon, 22 Feb 2021 01:37:06 GMT

@Jakob2004 :Contact moderator team by click that white bubble button in bottom right corner or click envelope button to right corner.

Re: Refund for a charge not authorized

computergeek541 — Mon, 22 Feb 2021 01:40:55 GMT

@Jakob2004 wrote:
I have a charge on my credit card that is not suppose to be there how do I get my refund

Are you a customer? If you're a customer, check to see if an extra top up has been applied to your account. Extra funds can be used to purchase an add-on or for a future renewal.

If you're not a Public Mobile customer, I would call your bank immediately and dispute the charge.

Re: Refund for a charge not authorized

hairbag1 — Mon, 22 Feb 2021 01:42:05 GMT

@Jakob2004 wrote:
I have a charge on my credit card that is not suppose to be there how do I get my refund

Did you only recently activate your new account ?

Re: Refund for a charge not authorized

esjliv — Mon, 22 Feb 2021 01:48:59 GMT

@Jakob2004 wrote:
I have a charge on my credit card that is not suppose to be there how do I get my refund

@Jakob2004 , is this a pending transaction that you see or an approved one?

Did you happen to change your credit card as your registered card on your account recently?

If so, it can show two charges (1 could show $0, the other a value). But one will fall away when the approved charges are complete.

Re: Refund for a charge not authorized

HALIMACS — Mon, 22 Feb 2021 02:13:25 GMT

Hi @Jakob2004

More information would be most helpful.

Can you describe the charge, and why you feel it should not be there? I suspect whomever you present this to will want the same type of information, so best to prepare in advance.

I presume you mean a charge from Public Mobile which was over and above what you felt was required for the service you receive(d).

The more details you can supply us, the better we will be able to advise your best course of action.

Re: Refund for a charge not authorized

darlicious — Mon, 22 Feb 2021 05:42:26 GMT

@Jakob2004

If you are not a customer proceed with contacting the moderators or disputing the charge with the card issuer.

Otherwise sharing a little more info with community may solve the problem without having to contact the moderators. Refunds take up to 30 days on average so most customers opt to just allow a credit on their balance in their account pay for their next renewal.

50% of the time the erroneous charge is already credited in the account and showing as a positive balance. The other 50% of the time gets split between a forgotten charge by the customer ( they topped up their account or forgot a family member just renewed) or an actual mistake by the payment system ( double charged autopay or very rarely a random "basic plan amount" of $10 is charged mid-cycle.)