topic Re: Incorrect invoice from shipping in Get Support

(Resolved) Incorrect invoice from shipping

Nlevesquewong — Thu, 06 Jan 2022 07:09:29 GMT

I recently purchased a Sim card and just got the notification that it's out for shipping, but I need to pay the import tax for it. My problem is delivery service is telling me I was charged upwards of 200$ while it was no more than 12 on my invoice. I need a corrected invoice to show them but don't know how to get one. Any help would be greatly appreciated

Re: Incorrect invoice from shipping

softech — Wed, 26 May 2021 20:51:44 GMT

@Nlevesquewong You sure the package is for PM? As far as I know, PM ships the SIM within Canada.

If you really want an official invoice to the SIM, you might want to Open ticket with Mod

a. For faster response (2 to 48 hours), Click on the bubble in the lower right corner and request moderator assistance, or you can also use this direct link instead https://publicmobile.ca/chatbot , then type "Submit a ticket", select Account-specific issue, then select I need a human now. Follow the prompts to submit a ticket.

b. Or you can Send a private message to the moderator here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Incorrect invoice from shipping

Nlevesquewong — Wed, 26 May 2021 12:37:48 GMT

Thank you for the help, I'll try those now. Much appreciated

Re: Incorrect invoice from shipping

Dtack — Wed, 26 May 2021 12:44:09 GMT

Not too sure where you ordered your SIM card from. I had ordered mine through Public Mobile and there are no import fees or anything like that. I just paid for the SIM card and it was mailed to me via regular letter mail. Hope everything gets cleared up for you, and welcome to Public Mobile.

Re: Incorrect invoice from shipping

Nlevesquewong — Wed, 26 May 2021 12:53:10 GMT

I found the problem, thank you for your help

Re: Incorrect invoice from shipping

BlueB — Wed, 26 May 2021 12:55:41 GMT

@Nlevesquewong

I'm glad you got it figured out... care to share what happened? This is a different scenario and we'd love to learn from you! 🙂

Re: Incorrect invoice from shipping

softech — Wed, 26 May 2021 13:16:04 GMT

@Nlevesquewong so, the package is not really the SIM? Someone in your family surprise you with a brand new phone instead? LoL

Re: Incorrect invoice from shipping

Anonymous — Wed, 26 May 2021 13:58:38 GMT

@BlueB wrote:
@Nlevesquewong
I'm glad you got it figured out... care to share what happened? This is a different scenario and we'd love to learn from you! 🙂

I vote phishing. I hope the OP didn't click or log in to anything if so.

Re: Incorrect invoice from shipping

LurganIeUk — Wed, 26 May 2021 18:24:16 GMT

@Nlevesquewong wrote:
I recently purchased a Sim card and just got the notification that it's out for shipping, but I need to pay the import tax for it. My problem is delivery service is telling me I was charged upwards of 200$ while it was no more than 12 on my invoice. I need a corrected invoice to show them but don't know how to get one. Any help would be greatly appreciated

Are you located in Canada?

Did you request to be shipped to your address in Canada?

Where did you order the SIM card from? Public Mobile, CCS, eBay or???

Who is your delivery service?

Did you order a Public Mobile SIM card?

Re: (Resolved) Incorrect invoice from shipping

Nlevesquewong — Wed, 26 May 2021 20:48:57 GMT

Turns out I'm just dumb. I had another package coming in I'd forgotten about and the timing between the two was so close it just made me panic a bit. Thank you all for your rapid help, I'm glad to see the community being so supportive

Re: (Resolved) Incorrect invoice from shipping

BlueB — Wed, 26 May 2021 21:23:48 GMT

We all make mistakes, @Nlevesquewong... I've probably made that mistake a couple times in the past too! 🙂