topic Re: Porting number out in Get Support

Porting number out

jellyeaterjulia — Thu, 06 Jan 2022 07:09:28 GMT

I ported my number out of Public Mobile to Zoomer. Is my account with Public mobile now deactivated?

I can't login anymore and wanted to take the auto-pay off of my account.

Thanks!

Re: Porting number out

HALIMACS — Sun, 21 Feb 2021 21:40:04 GMT

Yes, @jellyeaterjulia porting out disconnects service.

Contact the moderators to ensure autopayment is removed, however you shouldn't have any further charges if number ported successfully to another carrier.

To contact a moderator, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type moderator assistance, then select account-related issue, then select you need a human now. Follow the prompts to submit a ticket, or,
Send a private message to the moderator by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Porting number out

computergeek541 — Sun, 21 Feb 2021 21:40:49 GMT

@jellyeaterjulia wrote:
I ported my number out of Public Mobile to Zoomer. Is my account with Public mobile now deactivated?
I can't login anymore and wanted to take the auto-pay off of my account.
Thanks!

Call your phone number. If it your phone rings when you have your Zoomer SIM card in the phone, then porting is complete. The fact that your Public Mobile self serve account isn't working is also a hint of that. You should be okay when it comes to not being charged further, but I would suggest to send a private message to the moderators to remove the credit from your account. Private Messages - Community (publicmobile.ca)

Re: Porting number out

kb_mv — Sun, 21 Feb 2021 21:42:13 GMT

@jellyeaterjulia wrote:
I ported my number out of Public Mobile to Zoomer. Is my account with Public mobile now deactivated?
I can't login anymore and wanted to take the auto-pay off of my account.
Thanks!

@jellyeaterjulia As indicated by @HALIMACS your account automatically closes when you port your number out. On rare occasions the account may be charged again though it shouldn't. You can contact a moderator to ensure it has been removed or just keep an eye on your card at what would have been your renewal date.