topic Re: Website Broken in Get Support

Website Broken

juliamacaulay — Thu, 06 Jan 2022 07:09:25 GMT

I am trying to activate my new sim card via your online website, and your province drop down option is not working. Ive tried on 3 different browsers and 2 different devices.

Re: Website Broken

esjliv — Wed, 26 May 2021 10:07:11 GMT

@juliamacaulay wrote:
I am trying to activate my new sim card via your online website, and your province drop down option is not working. Ive tried on 3 different browsers and 2 different devices.

@juliamacaulay

Have you tried a tab in incognito mode.

Try this link to use the: Public Mobile Online Activation Assistance

Re: Website Broken

darlicious — Wed, 26 May 2021 10:44:49 GMT

@juliamacaulay

The website can be very fussy at times. Try this to prevent error messages and weird stuff.

Clear your browser.
Reboot your device.
Open one tab only in secret/incognito mode.
Use firefox, chrome or safari as they work best.

Hopefully this will clear up the issue you are having....welcome to public mobile.

Re: Website Broken

computergeek541 — Wed, 26 May 2021 21:36:11 GMT

@juliamacaulay wrote:
I am trying to activate my new sim card via your online website, and your province drop down option is not working. Ive tried on 3 different browsers and 2 different devices.

Earlier today, there was an activation website outage. The issue was related to any software or issue with your computer/internet device. The website problem has since been fixed.