topic Re: sms usage really wrong in Get Support

sms usage really wrong

breadna — Thu, 06 Jan 2022 07:09:11 GMT

My sms usage shows that I have made 36 outgoing text messages at exactly 12:22 Feb. 19 to the same person. I check my phone for that date and I have 2 outgoing messages to that same number but at 9:46. Why would this happen?

Re: sms usage really wrong

softech — Sat, 20 Feb 2021 15:44:59 GMT

any chance they were long messages and it got break into shorter one to send over? SMS has a character limit.

Maximum length of an individual SMS text is usually 160 characters in North America (based on old GSM standards with 7-bit characters). Although it could be 140 characters (on an 8-bit character set) or 70 characters (on a 16-bit character set).

But, isn't that's it's unlimited Text on your plan?

Re: sms usage really wrong

Dunkman — Sat, 20 Feb 2021 15:40:05 GMT

@breadna

Are you on the grandfathered $10 plan with only 50 texts per month? If you are not on the plan, you should have unlimited texts, so it won't affect your account directly.

As for the exact reason, hard to say for sure. Possible glitch in the system. Did you contact the person that you texted? Did that person receive your texts? If so, at what time? Maybe the person did not receive the initial texts at 9:46 and PM tried to send them later on later on at 12:22.

Re: sms usage really wrong

Anonymous — Sat, 20 Feb 2021 15:41:07 GMT

@breadna : Are you on the $10 plan? If not then it kinda doesn't matter. Are all your services working fine? The reporting in the usage details is mostly in ET as well.

Re: sms usage really wrong

Triguy — Sat, 20 Feb 2021 15:41:44 GMT

You could try contacting a moderator to investigate.

Here’s when and how to contact the Moderator Team:

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Re: sms usage really wrong

HALIMACS — Sat, 20 Feb 2021 16:11:45 GMT

Hi @breadna

I believe @softech is on the right track.

Can you confirm if those SMS messages are quite long? In my experience, if they are longer messages, the usage history separates them into character limit SMS's.

Good article below:

What is the SMS Character Limit? - Twilio