topic Re: Change Email on Account in Get Support

Change Email on Account

VicServs — Thu, 06 Jan 2022 07:08:59 GMT

I want to change the email address and log in info associated with my account. How do I do this?

Thank you

Re: Change Email on Account

softech — Tue, 25 May 2021 15:13:04 GMT

@VicServs For changing email/login name on Self-Serve , you will need to open a ticket with Mod

1. For faster response (2 to 48 hours), Click on the bubble in the lower right corner and request moderator assistance, or you can also use this direct link instead https://publicmobile.ca/chatbot , then type "Submit a ticket", select Account-specific issue, then select I need a human now. Follow the prompts to submit a ticket.

2. Or you can Send a private message to the moderator here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Change Email on Account

HALIMACS — Tue, 25 May 2021 16:14:37 GMT

Hello @VicServs ,

Please follow @softech advice on how to change the email associated with your self-serve account. That email address is also your username for login purposes on your self serve account.

To ensure that any Community account rewards which may apply are linked, make sure to change the email address associated with the community account as well. This can be done by clicking your Avatar, going to My Settings, and then updating your email address there.

Re: Change Email on Account

welcomehilary30 — Wed, 28 Jul 2021 20:03:42 GMT

Change email on my account 1*********

Re: Change Email on Account

softech — Wed, 28 Jul 2021 19:59:02 GMT

@welcomehilary30 wrote:
Change email on my account xxxx

@welcomehilary30 this is an open forum, you might not won't to post your account number here. We are just customer like you trying to help. Please go back to your post click the 3 dots to edit and remove the account number

For email used on My Account, only the Mod can change it for you. Please submit a ticket with mod

(After you open a ticket with mod, please monitor your Community inbox, envelope on the top right. Mod will communicate with you via messaging within Community)

1. For faster response (2 to 48 hours), Click on the bubble in the lower right corner and request moderator assistance, or you can also use this direct link instead https://publicmobile.ca/chatbot. Start with typing "Submit a ticket", click on "Contact Us", click on "Other" from the choices, click "Click here to submit a ticket" then Follow the prompts to submit a ticket.

2. Or you can Send a private message to the moderator here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437