topic Re: Looks like something went wrong when activating my account. in Get Support

Re: Looks like something went wrong when activating my account.

Felly — Thu, 06 Jan 2022 07:08:54 GMT

I have 2 new public sim card, I wanted to pot my lucky mobile number to public mobile, keep getting (oops looks like something went wrong when activating your account. Error Code:831,820

Re: Looks like something went wrong when activating my account.

Dunkman — Tue, 25 May 2021 01:23:59 GMT

@Felly wrote:
I have 2 new public sim card, I wanted to pot my lucky mobile number to public mobile, keep getting (oops looks like something went wrong when activating your account. Error Code:831,820

@Felly

First check if your credit card was charged. If charged, put your PM SIM card in your phone to see whether it works.

If not charged, you can re-try again. However, maybe try a different web browser, clear cache or incognito mode.

Re: Looks like something went wrong when activating my account.

Felly — Tue, 25 May 2021 01:34:38 GMT

thank you, my credit card is not charged, i was using chrome, going to try with Safari Now.

Re: Looks like something went wrong when activating my account.

darlicious — Tue, 25 May 2021 01:40:53 GMT

@Felly

From line 6 above...

You have cleared your browser, rebooted your device, opened one tab only in secret/incognito mode using firefox, chrome or safari.

Make sure you keep your old sim card in your phone to reply YES to the porting authorization text within 90 minutes.

Welcome to public mobile.

@Dunkman

The posts above from @claudettelebl relate to the new thread you created earlier on.....thx.

Re: Looks like something went wrong when activating my account.

computergeek541 — Tue, 25 May 2021 02:32:34 GMT

@Felly wrote:
I have 2 new public sim card, I wanted to pot my lucky mobile number to public mobile, keep getting (oops looks like something went wrong when activating your account. Error Code:831,820

This are website erors that have been happening lately. Please try your activation again a little later.

Re: Looks like something went wrong when activating my account.

softech — Tue, 25 May 2021 02:38:47 GMT

edited...

sorry, my phone browser didn't show everything and now I see what I said was suggested and confirmed already.. my fault..☺

@Felly , let us know what happens after you try again..

Re: Looks like something went wrong when activating my account.

BKNS27 — Tue, 25 May 2021 03:53:56 GMT

@Felly

If restarting your activation of the PM SIM fails…go and contact a moderator to help you with your activation by clicking on the SIMon Chat button and ask to contact a moderator or to contact a human. Or click on the envelope icon and message a moderator.

Re: Looks like something went wrong when activating my account.

esjliv — Tue, 25 May 2021 10:17:20 GMT

@Felly wrote:
I have 2 new public sim card, I wanted to pot my lucky mobile number to public mobile, keep getting (oops looks like something went wrong when activating your account. Error Code:831,820

@Felly ,

Were you successful activating after a wait period then trying again?

If not, you could use this method/link for the: Public Mobile Online Activation Assistance