topic Re: Cant get incoming calls need help asap please in Get Support

Cant get incoming calls need help asap please

Mike40999 — Tue, 04 Jan 2022 18:46:53 GMT

I switched over from wind .yesterday at 4pm over 12 hours. I had switches my wind number over to public mobile . not receiving incoming calls, text and internet is working. Please help as soon possible.
My email or number if want is mxxxxxxxxx9@ gmail.com. thanks

Re: Can't receive incoming calls

Mike40999 — Sat, 13 May 2017 18:49:02 GMT

Help can't get incoming calls port my number yesterday at 4pm now... no incoming calls. Out going calls and internet works. Email please help. Mxxxxxxxxx9@gmail.com

Re: Can't receive incoming calls

Samianauman — Sat, 13 May 2017 17:42:03 GMT

Your porting stuck in process
Send a msg to mod they will fix it up for you manually
Contact mod dept they will help you with the process
In your private message to any moderator include whatever bits of the following info you have:
* PM account email address
* PM phone number
* PM SIM card number
old account name exatly as on bill
old account number
old phone number
* Detailed explanation
* Community Moderators are available from Mon-Thursday 9am(EST) to 9pm(EST) and Friday, Saturday, and Sunday from 9am(EST) to 5:30pm(EST)
Here is the link for how to contact moderators http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updiated-Contacting-our-Community-Moderators/ta-p/76452

What you do click on link then webpage will open. You will see a mod team click on any name then scroll down all the way and click on send a private msg then explain your reason with account and email address
Thanks

Cant get incoming calls need help asap please

Mike40999 — Sat, 13 May 2017 18:45:02 GMT

Re: Cant get incoming calls need help asap please

xCameron94x — Sat, 13 May 2017 18:03:48 GMT

you shouldnt post private information in here, as it is a public fourm. It seems like you're in a stuck port. You should message a moderator with all relevant account info.

@Shazia_K I have tagged one for you

Re: Cant get incoming calls need help asap please

mimmo — Sat, 13 May 2017 18:05:54 GMT

Sounds like an incomplete port. Message mods with your wind account number name exactly as on bill and phone number. Pm sim number will help but not essential.

Re: Cant get incoming calls need help asap please

Samianauman — Sat, 13 May 2017 18:10:11 GMT

It's looks like stuck on porting process contact mod dept they will help you out
Send a msg to mod they will fix it up for you manually
Contact mod dept they will help you with the process
In your private message to any moderator include whatever bits of the following info you have:
* PM account email address
* PM phone number
* PM SIM card number
old account name exatly as on bill
old account number
old phone number
* Detailed explanation
* Community Moderators are available from Mon-Thursday 9am(EST) to 9pm(EST) and Friday, Saturday, and Sunday from 9am(EST) to 5:30pm(EST)
Here is the link for how to contact moderators http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updiated-Contacting-our-Community-Moderators/ta-p/76452

What you do click on link then webpage will open. You will see a mod team click on any name then scroll down all the way and click on send a private msg then explain your reason with account and email address
Thanks

Re: Cant get incoming calls need help asap please

xCameron94x — Sat, 13 May 2017 18:11:11 GMT

you're duplicating posts

this is how to private message a MOD

http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/m-p/56161#M9215

Re: Cant get incoming calls need help asap please

srlawren — Sat, 13 May 2017 18:47:42 GMT

@Mike40999 I've merged your duplicate threads and edited your posts to mask part of your email addres. In accordance with community guidelines, please don't post any personal information to the community, since all threads are publicly accessible.

Contacting a community moderator (Public Mobile support employee) via private message is the best way to get help for this situation. Please see the two links at the bottom of this reply if you're not sure how to located and private message a community moderator for assistance.

EDIT: thanks @xCameron94x for pointing out the duplicate threads and private info.

Re: Cant get incoming calls need help asap please

srlawren — Sat, 13 May 2017 18:49:26 GMT

@Mike40999 also: there's no need to post your question multiple times.

Re: Cant get incoming calls need help asap please

Samianauman — Sun, 14 May 2017 05:20:24 GMT

@Mike40999
Did mod contact you soo far and your issue been looked after

Re: Cant get incoming calls need help asap please

Mike40999 — Sun, 14 May 2017 11:18:33 GMT

Been look at be still not work sad.. still need help. No incoming calls..so sad. Been 3 days now now just to port a simple number ... taking so long....not happy🙁

Re: Cant get incoming calls need help asap please

Mike40999 — Sun, 14 May 2017 11:24:00 GMT

Simon is helping me out now.thx.i message if need help. What time public open today ?

Re: Cant get incoming calls need help asap please

srlawren — Mon, 15 May 2017 19:21:49 GMT

@Mike40999 Moderator coverage today is 9AM - 9PM, eastern time zone (Toronto/Montreal time zone)

Re: Cant get incoming calls need help asap please

Mike40999 — Tue, 16 May 2017 00:59:55 GMT

Yes. Its all good. I want delet posting. How to delete it please help.

Re: Cant get incoming calls need help asap please

Simon_O — Tue, 16 May 2017 21:40:49 GMT

Hello,

You can delete your post yourself if you would like to, but normally we don't as it can always help other customers out! 😉

Why would you want to delete it? 🙂

Simon

Re: Cant get incoming calls need help asap please

matrixca7 — Sat, 24 Jun 2017 20:00:52 GMT

I have the same issue. Ported my number and since yesterday I cannot make calls and all incoming calls goes to voicemail. Porting a number should take less than an hour. I sent more than 5 private messages to Mods, but none has replied or solved my issue. It's very frustrating and disappointing.

Re: Cant get incoming calls need help asap please

pritikhattar — Sun, 25 Jun 2017 20:27:57 GMT

@Simon_O @Shazia_K I am in the same boat too. I can make calls and access internet but not able to receive calls or send text. I have been sending PMs since yesterdat yet to get a reply back

Re: Cant get incoming calls need help asap please

wetcoaster — Sun, 25 Jun 2017 20:40:40 GMT

@matrixca7 @pritikhattar

According to MarieHelene's update here: https://productioncommunity.publicmobile.ca/t5/Getting-Started/Frustrations-with-PM/m-p/161838/highlight/true#M28597 the mods are working tirelessly to get on top of their backlog, replying to private messages on a first come first serve bases. They expect a longer than usual respond times.

FYI sending them multiple private messages about the same problem slows the system down because they have to look at each one of them and then need to figure out whether it's been solved or not.

We understand your frustrations and are thankful for your patience!

Re: Cant get incoming calls need help asap please

pritikhattar — Mon, 26 Jun 2017 16:00:06 GMT

@westcoastsurf Although I agree with you but now I have been waiting for close to 2 days without incoming calls and outgoint texts. So my patience is running thin now

@Shazia_K I hope you look at my case soon enough!