topic Re: Looks like something went wrong when activating my account. in Get Support

Looks like something went wrong when activating my account.

ThomasMao — Thu, 06 Jan 2022 07:08:40 GMT

Failed to activate my account.

Re: Looks like something went wrong when activating my account.

BKNS27 — Mon, 24 May 2021 15:10:08 GMT

Could you give us more detail on what went wrong so we can try to help you?

Re: Looks like something went wrong when activating my account.

Anonymous — Mon, 24 May 2021 15:17:07 GMT

@BKNS27 : Yes more info would be useful but click on My Settings then tagging and click a couple check boxes. There's one key piece in a tag the OP put in.

Re: Looks like something went wrong when activating my account.

benfatto — Mon, 24 May 2021 15:47:19 GMT

@ThomasMao If your credit card has been charged, you likely need assistance from the moderators.

To get a ticket click https://widget.telus.tiia.ai/publicmobile/publicmobile.html and enter your question into SIMon. Invent prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear. Click it then login and pick the topic, if needed, from the drop down menu. To confirm your ticket has been submitted, check the SENT box in your private messages; click the small envelope beside your avatar at top right on your screen.

If you encounter problems submitting a ticket, you can send a private message to Moderators here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437, but this alternative method may have longer response time.

Re: Looks like something went wrong when activating my account.

ThomasMao — Mon, 24 May 2021 16:23:55 GMT

Followed the activating steps and completed the autopayment setting up.

Showed me "looks like something went wrong when activating your account".

Re: Looks like something went wrong when activating my account.

softech — Mon, 24 May 2021 16:32:41 GMT

@ThomasMao

you have past the credit card step, there is a chance it actually got activated on the backend but just front end didn't return properly

Check your credit card online to see if PM already charged the Plan amount

Put the PM SIM in a phone and see if it connects to PM. Try making an outgoing call.

Also, did you request porting?

Re: Looks like something went wrong when activating my account.

BKNS27 — Mon, 24 May 2021 18:15:16 GMT

@ThomasMao

You will need to get a hold of a moderator by clicking on the SIMon chat button and ask to contact a moderator or chat with a human. You can also click on the envelope icon and message a moderator to help you with your activation issue.

Re: Looks like something went wrong when activating my account.

Anonymous — Mon, 24 May 2021 18:29:19 GMT

you can try it for a different Browser
and clear cache and cookies for any Browser,

and if you use a home internet please do one thing take it your power internet for about a minute and put it back, Restart your device is will help,

just make sure your credit card number and your address match the same one ,

your typing and sometime you type it but is a one word or letter or number is a wrong or is missing just make sure for it.

if you are already activated you can do,

Update Or Remove Your Payment Card

To update or remove your credit or Visa debit card details, sign in to Self-Serve. Once signed in, click on the ‘Payment’ tab, then scroll to the bottom of the page and select ‘Manage my card’. Here, you will have the option to either select ‘Replace this card’, where you can enter the details for your new card, or ‘Remove this card’. You will need to review and confirm this change to your account and then you’re all set..Remember, we accept credit cards (Visa, MasterCard, American Express) and Visa Debit cards that have been issued by Canadian or American financial institutions and are associated with addresses in Canada or the U.S. If you are using a payment card, leave the apartment/suite number in the payment information section blank.

Setting up AutoPay means that you earn $2 every 30 days!

and if still not can't fix it please you have to Submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
or you can send a private message to the Moderator_Team by click here.
You’ll need to be logged in to your Community account for the link to work.

In your message put it, please include.
your account number,
your phone number,
your account PIN,
explanation to them nice Team and nice service

Good Luck

Re: Looks like something went wrong when activating my account.

computergeek541 — Mon, 24 May 2021 19:50:18 GMT

Re: Looks like something went wrong when activating my account.

computergeek541 — Tue, 25 May 2021 01:20:39 GMT

Re: Looks like something went wrong when activating my account.

computergeek541 — Tue, 25 May 2021 01:23:59 GMT

Re: Looks like something went wrong when activating my account.

Felly — Tue, 25 May 2021 02:08:18 GMT

I have 2 new public mobile sim card, I try multi times to pot my lucky mobile number to public mobile but keep getting the same error Code:831,820, I even tried with safari aft many times with Chrome, Please Need your help.