topic Re: Whatsapp ban in Get Support

Whatsapp ban

Randy83 — Thu, 06 Jan 2022 07:08:31 GMT

I activated a new public mobile sim card with a new number and I used whattsapp for an hour and I got banned I contacted whattsapp support and they said I have a unsupported number what do I have to do to fix this issue they got it working 3 times but I keep getting banned after an hour..

Re: Whatsapp ban

kb_mv — Thu, 18 Feb 2021 21:39:16 GMT

@Randy83 wrote:
I activated a new public mobile sim card with a new number and I used whattsapp for an hour and I got banned I contacted whattsapp support and they said I have a unsupported number what do I have to do to fix this issue they got it working 3 times but I keep getting banned after an hour..

@Randy83 Ask whatsapp why your number is unsupported. If it isn't important to you, you can change your number for free once every 30 days. Make sure you find out what is a supported number.

Re: Whatsapp ban

HALIMACS — Thu, 18 Feb 2021 21:42:15 GMT

@Randy83

If you received an in-app message stating your account is 'Temporarily banned' this means that you're likely using an unsupported version of WhatsApp instead of the official app"

Users have also received "Your phone number is banned from using WhatsApp. Contact support for help" as a message to inform them that their accounts have been banned by WhatsApp.

Review their terms of service: WhatsApp Legal Info

Re: Whatsapp ban

Randy83 — Thu, 18 Feb 2021 22:15:43 GMT

I’m using the WhatsApp version from the play store and I’m getting permanent bans when I contact their support they get it to work for a bit and then I keep getting banned and their support response says I’m using a unsupported phone #

Re: Whatsapp ban

kb_mv — Thu, 18 Feb 2021 22:17:24 GMT

@Randy83 wrote:
I’m using the WhatsApp version from the play store and I’m getting permanent bans when I contact their support they get it to work for a bit and then I keep getting banned and their support response says I’m using a unsupported phone #

@Randy83 Does it let you verify your number? Ask support WHY your number is unsupported. Is it a new area code where you are maybe?

Re: Whatsapp ban

popping — Thu, 18 Feb 2021 22:22:44 GMT

@Randy83 wrote:
I’m using the WhatsApp version from the play store and I’m getting permanent bans when I contact their support they get it to work for a bit and then I keep getting banned and their support response says I’m using a unsupported phone #

Is PM gave you your current phone number?

Do you have a phone number with a very very new area code?

My family members are using WhatsApp on iPhone and Android phones on PM network without any issue.

Re: Whatsapp ban

Randy83 — Thu, 18 Feb 2021 22:24:37 GMT

It’s a new number that I picked from PM when I activated the SIM card with the 204 Manitoba area code with a number starting 595 that I picked from the portage la prairie area

Re: Whatsapp ban

Randy83 — Thu, 18 Feb 2021 22:27:43 GMT

Yes I can verify and it works for about an hour then I get banned again and I’ve reverified it 3 times already with WhatsApp support

Re: Whatsapp ban

Randy83 — Thu, 18 Feb 2021 22:33:40 GMT

Yes I can verify WhatsApp and it works for an hour then I get banned again

Re: Whatsapp ban

mpcdesign — Thu, 18 Feb 2021 22:33:54 GMT

@Randy83 , that's interesting. I swap back and forth from my phone and tablet, and one would think that WhatsApp would think something is up. I look at the screenshot, hoping it would reveal anything fishy. I wanted to know if there was a scam or something, so I Google it. There was an article a week ago, about being banned.

From what I can gathered:

In most cases this banning of a number is automated. So if someone has been banned by WhatsApp, what does that mean?
Well, it means you did something that the Facebook-owned app did not like. WhatsApp bans its users when it senses a slight violation of its terms and conditions.
Also on occasions, if a user is using an unsupported version of WhatsApp instead of the official WhatsApp app, they will be temporarily banned from using the messaging app.

Re: Whatsapp ban

Randy83 — Thu, 18 Feb 2021 22:42:53 GMT

The only thing I can figure out is I’m trying to get into about 70 different WhatsApp groups that I have on my other phone unless that sends a flag and gets me banned

Re: Whatsapp ban

kb_mv — Thu, 18 Feb 2021 22:48:40 GMT

@Randy83 wrote:

Yes I can verify and it works for about an hour then I get banned again and I’ve reverified it 3 times already with WhatsApp support

@Randy83 So each time you send them a picture of your sim card, they fix it and an hour later it is suspended again?

Re: Whatsapp ban

hTideGnow — Thu, 18 Feb 2021 22:59:35 GMT

@Randy83 wrote:
The only thing I can figure out is I’m trying to get into about 70 different WhatsApp groups that I have on my other phone unless that sends a flag and gets me banned

Just hold on and do not get into any groups for now, i guess.

Also, I wonder if you got an recycled number and that number had issues with Whatsapp before, or have issue with those Whatsapp group before..

as you said, this is a new number you got from PM. Maybe you can try to request a new number and see how it goes?

Re: Whatsapp ban

sheytoon — Thu, 18 Feb 2021 23:06:43 GMT

Maybe WhatsApp doesn't recognize the exchange for that phone number. It does show as Telus Mobility when you select your area code here so it's a valid Telco number that is not voip based.

https://cnac.ca/data/COCodeStatus_NPA204.htm

Re: Whatsapp ban

hTideGnow — Thu, 18 Feb 2021 23:12:06 GMT

@sheytoon , thanks for the link .. very useful page. just a question, What is OCN?

Re: Whatsapp ban

Randy83 — Thu, 18 Feb 2021 23:27:56 GMT

Yes correct

Re: Whatsapp ban

Randy83 — Thu, 18 Feb 2021 23:29:57 GMT

I have stopped going into the groups for now and it’s be 2 1/2 hours and WhatsApp is still working so the issue must have been joining all the groups

Re: Whatsapp ban

sheytoon — Thu, 18 Feb 2021 23:37:58 GMT

@hTideGnow sorry, no idea.

Re: Whatsapp ban

hTideGnow — Thu, 18 Feb 2021 23:40:06 GMT

@Randy83 wrote:
I have stopped going into the groups for now and it’s be 2 1/2 hours and WhatsApp is still working so the issue must have been joining all the groups

you know what. did you say you add 75+ groups? maybe you added too many in a day and the Whatsapp monitor thought you are Spamming the system?

when you are ready to join, maybe start slow..

Re: Whatsapp ban

Randy83 — Fri, 19 Feb 2021 00:35:27 GMT

Yes i was wanting to join about 70 groups but after joining about 25 or 30 it started banning me I have since quit joining and after 3 hours I’m still on WhatsApp, so trying to join all the groups must have flagged my account and banned it, I’ll just join a few every day until I’m in all the groups I want