topic Re: sign in in Get Support

sign in

LarryHagel — Thu, 06 Jan 2022 07:08:27 GMT

it wont let me sign in

Re: sign in

LarryHagel — Sun, 23 May 2021 16:44:01 GMT

where is my cellphone phone number?

Re: sign in

Nezgar — Sun, 23 May 2021 16:45:56 GMT

@LarryHagel Once signed into Self Serve, click the "Plan and Add-Ons" tab, and your phone number will show on that screen.

Re: sign in

Triguy — Sun, 23 May 2021 16:48:58 GMT

If you are using an Android phone, you can find it by going to settings - Wi-Fi & internet- sim& network - click on Public Mobile - sim name - you should see your phone.

Re: sign in

esjliv — Sun, 23 May 2021 16:50:17 GMT

@LarryHagel wrote:
it wont let me sign in

@LarryHagel

Clear your browser's cache/cookies or use a different browser. Also, you can try opening a tab in incognito mode.

These actions usually solve logging into Self Serve issues.

If you have not created a Self Serve account yet, you can register for one here: https://selfserve.publicmobile.ca/self-registration/

Re: sign in

BlueB — Sun, 23 May 2021 16:50:41 GMT

@LarryHagel

Public Mobile was doing System Maintenance until 10:00 EDT but several people were still having issues after that.

https://productioncommunity.publicmobile.ca/t5/Announcements/System-maintenance-From-May-23-2021-00-00-AM-ET-to-May-23-2021/m-p/688448

I would try again, or later today. You can also try clearing your history/cookies and/or trying a Private/Incognito window to see if that helps too.

If your problem is with something/somewhere else, please provide us with more details on what you're doing, what's (not) happening, and anything you're trying. 🙂

Re: sign in

HALIMACS — Sun, 23 May 2021 19:11:01 GMT

@LarryHagel

Are you good to go now?

If not, you could always try using *611 to access some of the services that you may be unable to access through the self serve site when the site is being finicky or otherwise going through site maintenance, which tends to be on weekends more than anything.