topic Re: Not getting my services back on in Get Support

Not getting my services back on

Chubbs2 — Thu, 06 Jan 2022 07:07:46 GMT

I paid my bill and send me a text saying they received it.And it work for approx a day and a half. Then public mobility said they credited me $25.00 back and said, I needed $10.00 more to get my services back In on the $25.00 mth plan +tax .Also send a report on this almost a week ago and still NO RESPONSE IM NOT IMPRESSED. I also have the ref# to proof it was sent What is going on !!!

Re: Not getting my services back on

JK8 — Thu, 18 Feb 2021 04:05:35 GMT

@Chubbs2 wrote:
I paid my bill and send me a text saying they received it.And it work for approx a day and a half. Then public mobility said they credited me $25.00 back and said, I needed $10.00 more to get my services back In on the $25.00 mth plan +tax .Also send a report on this almost a week ago and still NO RESPONSE IM NOT IMPRESSED. I also have the ref# to proof it was sent What is going on !!!

How are you paying for your services? Vouchers? Autopay? When was your renewal date?

What is your Account Status in self service? Was it a moderator who contacted you?

Re: Not getting my services back on

Dunkman — Thu, 18 Feb 2021 05:05:53 GMT

@Chubbs2

It is unusual for PM to credit your account back. If on autopay, any issue with your credit card (ie. changed expiry date?) Maybe screenshot your payment history page. Might provide useful information.

Re: Not getting my services back on

Anonymous — Thu, 18 Feb 2021 05:53:30 GMT

@Chubbs2 : Was there some kind of credit card chargeback made? That gets messy getting things going again.

Re: Not getting my services back on

computergeek541 — Thu, 18 Feb 2021 11:16:02 GMT

@Anonymous wrote:
@Chubbs2 : Was there some kind of credit card chargeback made? That gets messy getting things going again.

That's when Public Mobile starts asking for a money order. I would imagine that if a chargeback was done, Public Mobile would also refuse to accept that card again.

Re: Not getting my services back on

darlicious — Thu, 18 Feb 2021 15:00:19 GMT

@Chubbs2

The easiest way to solve your issue might be a voucher loaded thru 611 to get your services working. Then deal with what and why there was a credit back.