topic Re: MMS issues in Get Support

MMS issues

Donrista — Thu, 06 Jan 2022 07:07:38 GMT

My two phones will not allow MMS to work. Can't open pictures sent in text messages. One phone is a month old and it has never worked but my other phone which is 6 months old did have it working last week. Hopefully it can be fixed asap

Re: MMS issues

Anonymous — Fri, 21 May 2021 22:59:42 GMT

@Donrista : Of course you need mobile data turned on to download them but you should get the little notification of its presence.

Can you otherwise browse the internet?

I suspect the APN will need a good look see. If it's an Android maybe you could post screenshots of your APN settings.

Re: MMS issues

Anonymous — Fri, 21 May 2021 23:00:24 GMT

do one thing take your SIM card out and waiting for a minute and put it back and do rebooting your phone - This one is quick and simple. Make sure your phone is off before removing and reinserting its SIM card.

Remove your phone’s battery - Some phones have removable batteries. Sometimes removing and reinserting the battery can fix certain issues. Just make sure your phone is off before you do this.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and make sure APN Settings On device

Changing APN Settings On An IPhone

click HERE

Changing APN Settings On Android Phones

click HERE

Turn your data on to send a Picture Messaging in world-wide,

if your data is off and your home internet wifi is on is not going through the Picture or a video Messaging,

you have to do this to is go through you will need to turn your data on to send a Picture or a video Messaging in world-wide,

make sure your DATA is on.

Good Luck

Re: MMS issues

Donrista — Fri, 21 May 2021 23:01:21 GMT

Ok I'll check the apn and post. Thanks

Re: MMS issues

Donrista — Fri, 21 May 2021 23:03:21 GMT

Thanks for your suggestions. I'll try it.

Re: MMS issues

esjliv — Sat, 22 May 2021 00:55:21 GMT

@Donrista wrote:
My two phones will not allow MMS to work. Can't open pictures sent in text messages. One phone is a month old and it has never worked but my other phone which is 6 months old did have it working last week. Hopefully it can be fixed asap

@Donrista

Ensure your MMS is enabled.

Ensure your Data option is turned on when you want to send or receive the MMS.

Ensure your devices' software is up to date.

Do a RESET of your Network Settings on each phone.

Re: MMS issues

Donrista — Thu, 10 Jun 2021 00:44:52 GMT

Re: MMS issues

Anonymous — Thu, 10 Jun 2021 00:50:47 GMT

@Donrista : First off...you need a Public Mobile one. Click that + in the upper right to add one. This is what I have. There are variations if some of these don't work.

APN = sp.mb.com

MMSC = http://aliasredirect.net/proxy/mb/mmsc

MMS proxy = mmscproxy.mobility.ca

MMS port = 8799

MCC = 302

MNC = 220

APN type = default,mms,supl

APN protocol = IPv4

APN roaming protocol = IPv4

Mobile virtual network operator type = GID

Mobile virtual network operator value = 4D

Re: MMS issues

Donrista — Thu, 10 Jun 2021 02:57:23 GMT

I changed all the list in the APN and saved it. Then restarted my phone and it still won't send or open pictures in text messages. My phone is UMIDIGI a9.

Bought it from Amazon because of high reviews.

Re: MMS issues

BlueB — Thu, 10 Jun 2021 03:07:35 GMT

@Donrista

Would you by chance have Mobile Data turned off? Do any other apps work for data (eg. web browser)?

Re: MMS issues

Donrista — Thu, 10 Jun 2021 03:09:30 GMT

It's on but it hasn't been working for the past week either. Just talk and text works when I leave the house. I have data on my account.

Re: MMS issues

Donrista — Thu, 10 Jun 2021 03:11:11 GMT

On WiFi at home everything works except MMS. Out I only have talk and text.

Re: MMS issues

Anonymous — Thu, 10 Jun 2021 03:17:03 GMT

@Donrista : Ok. Try

MMS proxy = 74.49.0.18

MMS port = 80

MVNO value = 4D4F

And yes make sure to toggle mobile data on on the phone. Seems obvious but some forget so gotta say it.

And of course select it to make it the active APN.

And failing all that then post updated screenshots of all those details.

Re: MMS issues

cellphoneuser1 — Thu, 10 Jun 2021 03:20:37 GMT

@Donrista wrote:
On WiFi at home everything works except MMS. Out I only have talk and text.

MMS doesn't go through WiFi. It has to go through mobile data. You don't need need data on your account to use it.

Re: MMS issues

BlueB — Thu, 10 Jun 2021 03:39:57 GMT

@Donrista

That's quite strange... ~~you double checked you didn't run out of data, correct?~~ Have you tried your SIM card in another phone to see if data/MMS works?

Failing that, I'd try contacting a Moderator to look into your account, best to open a Ticket through the SIMon chatbot (chat bubble, lower-right corner) or you can start messaging them here. It's possible something happened to your account.

Re: MMS issues

cellphoneuser1 — Thu, 10 Jun 2021 03:35:45 GMT

@BlueB wrote:
@Donrista
That's quite strange... you double checked you didn't run out of data, correct? Have you tried your SIM card in another phone to see if data/MMS works?

Failing that, I'd try contacting a Moderator to look into your account, best to open a Ticket through the SIMon chatbot (chat bubble, lower-right corner) or you can start messaging them here. It's possible something happened to your account.

It's fine if data ran out. MMS would still work.

Re: MMS issues

BlueB — Thu, 10 Jun 2021 03:40:25 GMT

@cellphoneuser1

Very true... I thought of that too, but somehow forgot in the 10 seconds it took to hit Reply. Thanks for correcting that. 🙂

Re: MMS issues

hTideGnow — Thu, 10 Jun 2021 03:54:09 GMT

Look like your issue is not just MMS issue but also unable to get data...

UMIDIGI phones seems to have different issues with APN settings.

I googled it a bit, found various way to set the APN settings on the different models of UMIDIGI phone, not sure if that works on yours

1. there was an issue able unable to update APN. I am not sure if you updated your APN, reboot, do the settings stay?

The workaround is to use a SIM from another provider. Make the update, and power down the phone, put PM SIM back and power it back up

2. another solution to correct no data issue is to remove the Proxy setting

not sure if they will work, but just to share what I found.

Re: MMS issues

Donrista — Thu, 10 Jun 2021 04:10:30 GMT

Thanks I appreciate all your help. Almost ready to chuck it at the wall. Extremely frustrating as you can imagine. I will try the different sim card and see what happens. I saw a post that I could check my phone's compatibility on Public Mobile. Can't find it now. I get sent slot of pictures of my granddaughters and can't view them.

Re: MMS issues

Donrista — Thu, 10 Jun 2021 04:17:17 GMT

Ok I'll give that a try. Thanks.