topic Re: New Member - Data? in Get Support

New Member - Data?

missabigail13 — Thu, 06 Jan 2022 07:07:22 GMT

Hi there,

I just activated my SIM card for the $15 plan but it seems that my data isn't working. With my old provider, I had to wait a month so is it the same here?

Thanks.

Re: New Member - Data?

TheGx — Tue, 16 Feb 2021 21:49:38 GMT

@missabigail13 :No, should be right away, try power off then on phone.

Re: New Member - Data?

cellphoneuser1 — Tue, 16 Feb 2021 21:50:15 GMT

@missabigail13 wrote:
Hi there,

I just activated my SIM card for the $15 plan but it seems that my data isn't working. With my old provider, I had to wait a month so is it the same here?

Thanks.

You need to check if APN settings are correct. Look here for some settings that might work. Public Mobile APN Settings - APN Settings Canada (gishan.net)

Re: New Member - Data?

JK8 — Tue, 16 Feb 2021 21:50:52 GMT

@missabigail13 wrote:
Hi there,

I just activated my SIM card for the $15 plan but it seems that my data isn't working. With my old provider, I had to wait a month so is it the same here?

Thanks.

Log into self service and ensure you see data listed under My Data & Add-Ons. Then make sure your mobile data is on and your apn settings are correct on your phone.

https://www.publicmobile.ca/en/on/get-help/articles?q=Apn

Re: New Member - Data?

Gunner123 — Tue, 16 Feb 2021 22:12:21 GMT

@missabigail13 wrote:
Hi there,

I just activated my SIM card for the $15 plan but it seems that my data isn't working. With my old provider, I had to wait a month so is it the same here?

Thanks.

@missabigail13 hi you only have data with that plan if you have autopay is that enabled?