topic payment in Get Support

payment

toothless — Thu, 06 Jan 2022 07:06:48 GMT

I have a 5$ loyalty credit on my account but when I try and make a payment is it not deducting 5$ from my bill- why? how do I fix this?

Re: payment

kb_mv — Mon, 15 Feb 2021 17:18:57 GMT

@toothless wrote:
I have a 5$ loyalty credit on my account but when I try and make a payment is it not deducting 5$ from my bill- why? how do I fix this?

@toothless Did you miss a payment and your account doesn't work now? If so I believe that in these cases you need to pay the full plan amount to restart it. Hopefully someone jumps in if this is incorrect.

If you are just prepaying the account, add the funds necessary minus the $5 and when it renews it will be added.

Re: payment

Gunner123 — Mon, 15 Feb 2021 17:20:42 GMT

@toothless wrote:
I have a 5$ loyalty credit on my account but when I try and make a payment is it not deducting 5$ from my bill- why? how do I fix this?

@toothless hi it will deduct the credit and any other credits when your bill is paid unless as @kb_mv says your account was suspended

Re: payment

Dunkman — Mon, 15 Feb 2021 18:20:31 GMT

@toothless

You could screenshot your payment history page. That would provide some useful information. Also, do you have available balance in your overview page?

Re: payment

toothless — Mon, 15 Feb 2021 18:30:50 GMT

it didnt 😞

Re: payment

toothless — Mon, 15 Feb 2021 18:32:59 GMT

nope- didnt miss a payment

I am trying to pay today as it is due tomorrow and it wont deduct the 5$ loyalty "reward" although it always has-

I have been a customer for a long time and never had this happen before

Re: payment

Anonymous — Mon, 15 Feb 2021 18:36:47 GMT

@toothless wrote:
nope- didnt miss a payment
I am trying to pay today as it is due tomorrow and it wont deduct the 5$ loyalty "reward" although it always has-
I have been a customer for a long time and never had this happen before

It doesn't deduct when you make a manual payment. Rewards get converted automatically into Available Funds overnight (not long after midnight ET). Then the renewal takes from Available Funds. If insufficient funds then it looks for autopay. If no autopay then the account suspends early the next morning.