topic Number not working in Get Support

Number not working

RhondaWong — Thu, 06 Jan 2022 07:06:47 GMT

Re: Number not working

Triguy — Thu, 20 May 2021 16:54:04 GMT

Can you provide more information ? Did you recently port your phone number ? Are you on a limited plan ? If you are on a limited plan then check your account if no minutes appear then you have run out of minutes and can purchase an add-on for $5 for 500 minutes. Try rebooting your phone and try dialing 1 + area code.

Re: Number not working

hTideGnow — Thu, 20 May 2021 16:55:08 GMT

@RhondaWong we need more information. Did you just activate? if so, are you porting your number?

if you have been with PM for some time, when was the last time it works? you checked Self-Serve on the account status yet?

Re: Number not working

RhondaWong — Thu, 20 May 2021 18:34:08 GMT

Just hooked up with public mobile

Re: Number not working

Triguy — Thu, 20 May 2021 18:37:14 GMT

When did you port your phone number ? It can take a few hours. You could put your sim from your previous provider to see if that phone number is still working.

Re: Number not working

Anonymous — Thu, 20 May 2021 18:39:10 GMT

@RhondaWong : Several questions have been asked. We're trying to get to the bottom of what problem you're having. If maybe possibly there's a language issue then try using Google Translate and then copy/paste the English (or French) result into here.

Re: Number not working

computergeek541 — Thu, 20 May 2021 20:10:52 GMT

@RhondaWong

I know that others were asking if you tried to port a number in. However, even if number porting has failed or hasn't yet completed, that phone number would still be working at Public Mobile for something such as outgoing phone calls. The Public Mobile service not working at all means that there is something else wrong unrelated to number porting.

Re: Number not working

BKNS27 — Thu, 20 May 2021 22:23:50 GMT

@RhondaWong

1 - Did you leave the old SIM card in the phone and confirm with a YES that you are porting your old number over to PM?

2 - Power off your phone and remove old SIM and install PM SIM.

Try this and let us know if there are further issues.

Re: Number not working

esjliv — Fri, 21 May 2021 00:03:36 GMT

@RhondaWong

Has service started for you yet?

If not, try one or more of the below:

*turn off your phone, leave off for a minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reset network settings

If you just ported your phone number from another cell provider it could take a few hours to complete the port. Using the other cell provider's SIM you should be still receiving calls on it, until the port completes.

If you ported from a landline it could take up to 7 days to complete.

Make sure you do not cancel your previous provider's services until the port is complete.

Incoming calls are usually the last to port over.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection