topic Re: Pre Owned Phone order refunded in Get Support

Pre Owned Phone order refunded

Dave_8thman — Thu, 06 Jan 2022 07:06:31 GMT

Just recieved an email that my phone order was unexpectedly refunded. Im wonder as to why?

Re: Pre Owned Phone order refunded

Triguy — Wed, 19 May 2021 19:32:34 GMT

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Re: Pre Owned Phone order refunded

Anonymous — Wed, 19 May 2021 19:38:14 GMT

@Dave_8thman : I would guess they ran out. Do they offer anything else that would interest you?

Re: Pre Owned Phone order refunded

Anonymous — Wed, 19 May 2021 19:42:57 GMT

do immediately do a Live Chat online with public mobile,
i think the are can help you ASAP, Click Online Activation Assistance (telus.com)

Good Luck

Re: Pre Owned Phone order refunded

Anonymous — Wed, 19 May 2021 19:44:26 GMT

@Dave_8thman : There would be no point in live chat or activation help as you don't have a phone.

Re: Pre Owned Phone order refunded

hTideGnow — Wed, 19 May 2021 19:45:25 GMT

hope the online chat works.. but I see many responses coming back saying this live chats are more sales person. When you give them a problem to look into, they ask you to come back here in the Community or open ticket with Mod

Re: Pre Owned Phone order refunded

Ccr — Wed, 19 May 2021 20:27:01 GMT

They likely no longer have the phone available

Re: Pre Owned Phone order refunded

HALIMACS — Wed, 19 May 2021 23:16:41 GMT

@Dave_8thman

You may wish to confirm if the payment card used to pay for the phone was charged or not.

If it wasn't, try ordering the device using a different payment card, if the device you prefer still displays as an available device for purchase here: https://www.publicmobile.ca/phone-section

Re: Pre Owned Phone order refunded

computergeek541 — Thu, 20 May 2021 04:06:35 GMT

@hTideGnow wrote:
hope the online chat works.. but I see many responses coming back saying this live chats are more sales person. When you give them a problem to look into, they ask you to come back here in the Community or open ticket with Mod

Online activation chat is 100% staffed by retail store activation salespeople, and as other have suspected/stated, they can't help with this.