topic Re: No data since switched to public mobile in Get Support

No data since switched to public mobile

apalchev — Thu, 06 Jan 2022 07:06:26 GMT

the data worked totally fine on Freedom mobile. Had this problem for over a year. Tried searching few time. No answers, Tried posting here before, also no help. Well it's year later. let see if anyone has any better ideas than last year.

Re: No data since switched to public mobile

Anonymous — Wed, 19 May 2021 18:38:24 GMT

do one thing take your SIM card out and waiting for a minute and put it back and do rebooting your phone - This one is quick and simple. Make sure your phone is off before removing and reinserting its SIM card.

Remove your phone’s battery - Some phones have removable batteries. Sometimes removing and reinserting the battery can fix certain issues. Just make sure your phone is off before you do this.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and make sure APN Settings On device

Changing APN Settings On An IPhone

click HERE

Changing APN Settings On Android Phones

click HERE

make sure your DATA is on.

if you still have the issue you have to Submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
or you can send a private message to Moderator_Team by Click here. You’ll need to be logged in to your Community account for the link to work.

In your message put it, please include.
your account number,
your phone number,
your account PIN,
explanation to them nice Team and nice service

Good Luck

Re: No data since switched to public mobile

darlicious — Wed, 19 May 2021 18:39:01 GMT

@apalchev

What is the brand and model of your phone? If its LG especially at a minimum a network reset but usually a factory reset ( after backing up data) has to be performed to get data working.

Re: No data since switched to public mobile

apalchev — Wed, 19 May 2021 18:59:14 GMT

ok setting APN actually worked. Kinda weird. My wife's phone worked just fine without setting APN.
Thank you

Re: No data since switched to public mobile

Nanarup — Tue, 15 Jun 2021 17:09:40 GMT

We switched 2 iPhones to Public Mobile and have has absolutely NO issues.
We DID do a "hard reset" and restart.