topic Re: Spotty Reception in Get Support

Spotty Reception

OKJoy — Thu, 06 Jan 2022 07:06:20 GMT

Had some problems with my previous phone but they were manageable. They're much worse on my new phone, though. (Pocophone X3)

Texts will take 1-3 hours to go through, calls get dropped all the time or can't connect. Data speeds are quite slow.

Wondering if anyone has any recommendations?

Re: Spotty Reception

will13am — Sun, 14 Feb 2021 01:22:51 GMT

@OKJoy , reception performance does vary from phone to phone. If you are experiencing difficulties with two different phones, then reception may be challenged where you live. Use this cell tower map to check tower density in your area.

https://www.ertyu.org/steven_nikkel/cancellsites.html?lat=52.000000&lng=-97.000000&zoom=4&type=Roadmap&layers=a&pid=0

Re: Spotty Reception

Nezgar — Sun, 14 Feb 2021 02:07:35 GMT

@OKJoy

For testing, try disabling LTE and using 3G only (HSPA/WCDMA) to see if it makes any difference, at least for the texting and data portion. (Since calls always use 3G)

Re: Spotty Reception

OKJoy — Sun, 14 Feb 2021 03:03:53 GMT

i tried 3G and both calls and data don't work, thx for the suggestion though!

Re: Spotty Reception

Korth — Sun, 14 Feb 2021 03:24:29 GMT

@OKJoy

Try a different messenger app. There's plenty to choose from. If you don't like one then you can uninstall and try another (or just return to your phone's built-in software).

I'm a tinfoil hat paranoid so I recommend backing up all your contacts beforehand, "just in case".

Re: Spotty Reception

Nezgar — Sun, 14 Feb 2021 04:15:53 GMT

@OKJoy wrote:
I tried 3G and both calls and data don't work, thx for the suggestion though!

How many bars do you get in 3G mode vs LTE mode? I wonder if you are in an area where Bell has deployed new LTE only towers without 3G. Which city you are in/near?

Also, have you found this behaviour consistent when in other locations as well? To rule out if it's just the area near your home or not...

Re: Spotty Reception

hTideGnow — Sun, 14 Feb 2021 04:41:19 GMT

is yours a Xiaomi Poco X3 Indian version or Global version?

did you try in another area? maybe more "downtown" area instead of just your home?

Re: Spotty Reception

OKJoy — Sun, 14 Feb 2021 09:53:30 GMT

lemme do some research, I'll try some of your suggestions and reply back