topic Re: 2019 Payment History in Get Support

2019 Payment History

trevorBraun — Thu, 06 Jan 2022 07:06:15 GMT

Doing my 2019 taxes and realized didnt print my receipts from 2019. I am not able to got back that far from my account page. Is there any way to get my payment history from 2019

Re: 2019 Payment History

NDesai — Sat, 13 Feb 2021 21:25:28 GMT

@trevorBraun Try contacting the mod team and see if they have access to go that far back to retrieve your payment history.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: 2019 Payment History

kb_mv — Sat, 13 Feb 2021 21:26:12 GMT

@trevorBraun wrote:
Doing my 2019 taxes and realized didnt print my receipts from 2019. I am not able to got back that far from my account page. Is there any way to get my payment history from 2019

@trevorBraun You would need moderators to put together a 2019 statement (if they are able to support it that far back).

How to Open a Ticket / Contact Moderators

1. Click Chat Bubble and type "Open Ticket"

2. Click "Contact PM Support"

3. Select "Account Specific Question"

4. Click "No, I Need A Human Now"

5. Select the link "Click Here To Submit A Ticket"

6. This opens a new window. Log in with Community Account NOT your self serve. Follow prompts.

Re: 2019 Payment History

Triguy — Sat, 13 Feb 2021 22:14:52 GMT

For PM to send you an invoice, this is the information that is required:

First name:
Last name:
Street address:
Suite/Apartment (if applicable):
City:
Province:
Postal Code:
Customer phone number
Account #
Email address (if possible):
Requested Month / Period
Amount paid

Re: 2019 Payment History

RosieR — Sun, 14 Feb 2021 00:09:21 GMT

@trevorBraun wrote:
Doing my 2019 taxes and realized didnt print my receipts from 2019. I am not able to got back that far from my account page. Is there any way to get my payment history from 2019

Hi @trevorBraun contact the Moderator_Team as already suggested above. Please come back and let us know if the moderators are able to retrieve your 2019 statements. Thanks in advance.

Best wishes

RosieR