topic Re: Fix the website in Get Support

Fix the website

pmhead — Tue, 04 Jan 2022 18:46:31 GMT

Cannot pay. Continually get the don't panic message. Have to wait for moderator to answer. They don't. So frustrating. This will be the reason I move from PM

Re: Fix the website

mimmo — Thu, 11 May 2017 16:48:00 GMT

How long and how do you contact the mods? I find they are usually pretty good a getting back to people when they are online.

Re: Fix the website

pmhead — Thu, 11 May 2017 16:50:46 GMT

Directly. The frustration is the website. Trying to pay bills. Getting frozen. The website is inefficient

Re: Fix the website

stonechucker — Thu, 11 May 2017 16:57:10 GMT

Well they are constaantly working to improve the websites. As for your issue, it's been posted in the wrong forum.

Re: Fix the website

NDesai — Thu, 11 May 2017 17:11:45 GMT

Have you tried using another browser or using private/incognito browsing mode?

Re: Fix the website

CaNuCk07 — Thu, 11 May 2017 18:50:04 GMT

Best way to pay bills is to setup autopay, and then you get a discount too! can't go wrong.

Re: Fix the website

MarieHelene_L — Thu, 11 May 2017 18:54:25 GMT

Hey @pmhead

I have replied to your private message about an hour ago. Please view your inbox so I can help you and look further into this

Marie

Re: Fix the website

pmhead — Fri, 12 May 2017 16:45:25 GMT

yes I tried other brousers.

In this day and age a website should be seamless especially on a business that wants to be online only. Its not a matter of clearing cache's or changing browsers its a crappy website.

Even if I am lazy, stupid and mean the website should work without a lot of stress.

An instruction page or faq's that is accessable. A logout button.

Anyway problem addressed after we tried to phone long distance and were prompted to pay. From what account I am not sure but it is good for another three months. argh

Re: Fix the website

srlawren — Fri, 12 May 2017 18:35:39 GMT

@pmhead did you ever look at the private message that @MarieHelene_L sent you?