topic No internet connection in Get Support

No internet connection

Michaelu112 — Thu, 06 Jan 2022 07:06:03 GMT

I paid up my dues but i am not connected to the internet. I can make calls. What could be the problem?

Re: No internet connection

JK8 — Sat, 13 Feb 2021 06:35:27 GMT

@Michaelu112 wrote:
I paid up my dues but i am not connected to the internet. I can make calls. What could be the problem?

Can you log into self service and look under My Data & Add-Ons to make sure data is listed. If it is not listed under there it has been used up.

Also is your mobile data on and your apn settings correct.

https://www.publicmobile.ca/en/bc/get-help/articles?q=Apn

Re: No internet connection

cellphoneuser1 — Sat, 13 Feb 2021 12:22:37 GMT

@Michaelu112 Was renwal earlier this week? There's a a glitch that makes data not reset after renewal. Was the data working earlier?

Re: No internet connection

HALIMACS — Sat, 13 Feb 2021 16:30:56 GMT

@Michaelu112

Below is a very good article which may assist:

(ignore #9 suggestion, you can avoid a factory reset...)

https://cellularnews.com/cellular-network/10-easy-fixes-for-mobile-data-not-working-on-android/

Re: No internet connection

esjliv — Sat, 13 Feb 2021 13:20:02 GMT

Hello @Michaelu112 ,

Try one or more of the below:

*turn off your phone, leave off for a few minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reboot your phone again

Are you just speaking of wifi internet OR data (with wifi disable or in non-wifi areas) as well?

Re: No internet connection

TheGx — Sat, 13 Feb 2021 19:31:52 GMT

@Michaelu112 :Is your Internet still not working? You should follow up with this thread you created and let everyone know if you got everything fixed yet.