topic payments due date in Get Support

payments due date

mohamad71953 — Thu, 06 Jan 2022 07:06:00 GMT

hi there

I have been with public mobile since Jan 27th, 2019. I have noticed that my bill payment due date keep changing every month as follow: I started on Feb 26 up till today I am paying by Feb 15. so it looks like I am paying the same amount but in less days!!! so how come that my payments due date is not fixed ? this is an urgent issue I want an answer for immediately or otherwise I will terminate my service.

My account #: 100xxxxxxxxxx

my email address:xxxxxxxxx@xxxxx.xxx

Thank you

Edit by Dunkman: removed personal information

Re: payments due date

Dunkman — Sat, 13 Feb 2021 00:15:19 GMT

@mohamad71953

Public mobile payment cycles is every 30 days, not monthly. That is way the due date changes each month depending if the month has 30, 31 or even 28 days.

FYI: I removed your personal information from this public forum

Re: payments due date

HALIMACS — Sat, 13 Feb 2021 01:20:39 GMT

@mohamad71953

In the run of 1 full year, you will find your due date 'fall back' by about 5 days.

This is because Public Mobile bills on 30-day rotating cycles, and with 7 months of the year having 31 days, this is why.

Common question by alot of folks - no worries.

Re: payments due date

keepasa — Sun, 10 Oct 2021 01:22:04 GMT

I guess that's why they call it dynamic Autopay. Meaning that it's always re-adjusting to the 30 day cycle.

Re: payments due date

computergeek541 — Sun, 10 Oct 2021 02:49:22 GMT

@keepasa wrote:
I guess that's why they call it dynamic Autopay. Meaning that it's always re-adjusting to the 30 day cycle.

The dynamic part means that the amount charged adjusts based on the avialable balance already in the accont.