topic Re: Can't connect to the network in Get Support

Can't connect to the network

KrisEnders — Thu, 06 Jan 2022 07:05:55 GMT

Hi, I've been using Public mobile for several months, suddenly my phone won't connect to the network, I can't call or text. This is a huge problem as it is my business phone. I have talked to the Bot and none of the offered solutions worked including the network reset. Please help

apparently it's the phone, thanks for the fast support, this is a great community!

Re: Can't connect to the network

Triguy — Mon, 22 Feb 2021 18:54:31 GMT

Log into your account to check the status. Try rebooting your phone. If you have another phone then try swapping the sim. If you still need assistance then submit a ticket to a moderator by clicking on the bubble on the bottom right corner.

[highlight ...... Luddite]

Re: Can't connect to the network

dabr — Fri, 12 Feb 2021 20:58:03 GMT

@KrisEnders wrote:
Hi, I've been using Public mobile for several months, suddenly my phone won't connect to the network, I can't call or text. This is a huge problem as it is my business phone. I have talked to the Bot and none of the offered solutions worked including the network reset. Please help

@KrisEnders What plan are you on, also what are the suggestions you have tried?

Edit: Perhaps @mimmo can remove the incorrect solution as I see he just signed in, thanks.

Re: Can't connect to the network

Dunkman — Fri, 12 Feb 2021 20:12:53 GMT

@KrisEnders

Is your account status active?

Check your SIM card number in your self service account. Make sure that the last 4 digits match your phone's SIM card. Have been some Sim hijacking cases recently.

Check out this thread

https://productioncommunity.publicmobile.ca/t5/Announcements/SIM-Swap-Fraud/m-p/650969

Re: Can't connect to the network

KrisEnders — Fri, 12 Feb 2021 20:26:59 GMT

Thanks, I'm on the $25/m plan, Ive topped up the payment, reset the network, taken the sim out and put it in again, started and restarted. still nothing

Re: Can't connect to the network

dabr — Fri, 12 Feb 2021 20:28:26 GMT

@KrisEnders You probably accepted my post as the solution in error and need to now remove the solution as I didn't provide any suggestions and was asking what had been tried.

Re: Can't connect to the network

dabr — Fri, 12 Feb 2021 20:41:11 GMT

@KrisEnders wrote:
Thanks, I'm on the $25/m plan, Ive topped up the payment, reset the network, taken the sim out and put it in again, started and restarted. still nothing

@KrisEnders Does your account show as Active when you log in and if it was renewal did the payment get applied? You can also try clicking the Reactivate button if the account appears to have expired. Another thing to try to top up your account with one $1 and restart your phone.

Otherwise contact moderators either via chatbot bottom right of screen and follow prompts or by clicking the envelope icon top right and send a private message to Moderator_Team to take a look at your account or try this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

BTW did you check the last four digits of your SIM in your account as suggested earlier by @Dunkman

Re: Can't connect to the network

111111 — Sat, 13 Feb 2021 09:54:38 GMT

@KrisEnders

Try a few things for iPhone reset all network settings and for android airplane mode off then on power off the phone take battery and SIM card out (depending on the phone if battery can be removed) wait 3 minutes hold power for 30 seconds then put sim and battery back in then turn on phone than should work if not contact a mod

Re: Can't connect to the network

KrisEnders — Sat, 13 Feb 2021 18:28:36 GMT

Thanks, it turns out it was a prob with the phone itself.

Re: Can't connect to the network

KrisEnders — Sat, 13 Feb 2021 18:29:14 GMT

Thanks, it turns out to be a problem with the phone.

Re: Can't connect to the network

dabr — Sun, 14 Feb 2021 20:46:18 GMT

@KrisEnders wrote:
Thanks, it turns out it was a prob with the phone itself.

@KrisEnders Thanks for the update. Good to hear you were able to troubleshoot and resolve your issue.

Re: Can't connect to the network

Danny14 — Thu, 14 Dec 2023 04:51:36 GMT

How did you fix this on your phone. Switched to PM from Telus and SIM card causing phone to go to SOS mode. Put Telus SIM card back in and works fine. Any help?