topic Re: Data reset date in Get Support

Data reset date

2kbray — Thu, 06 Jan 2022 07:05:53 GMT

Ok... if my cycle is currently:

Payment Due Before: Jun 15, 2021

What date do my data and minutes reset? I would think it would be June 15th since that's when the new cycle starts. But it appears to be June 16th. So I'm confused

Hoping somebody can answer that for me. If the payment is due before June 15th, when does my data reset to zero for usage for the month?

Re: Data reset date

Anonymous — Tue, 18 May 2021 03:24:46 GMT

@2kbray : Where are you getting the 16th? That date to pay before is the first day of your new term. All the counters reset at midnight ET (12:01am ET of that day)

Re: Data reset date

softech — Tue, 18 May 2021 03:30:39 GMT

@2kbray are you getting the data reset date from your phone counter? Please remember PM is running on a 30 days cycle. Your phone built-in counter usually count monthly and it will reset it based on same date of each month.

Re: Data reset date

2kbray — Tue, 18 May 2021 04:07:51 GMT

Ohhhh!!! That's what happens then. When I signed up months ago it used to be the 17th, then it went to the 16th. And now it's the 15th.

Because it's going on the 30-day cycle. It makes sense now. That's a little annoying that we have to change that date like that in the phone's counter. Instead of just the same day every month. But at least I know what I'm dealing with now. Thanks for clearing that up.

Re: Data reset date

hTideGnow — Tue, 18 May 2021 04:11:41 GMT

try using app to keep track of the 30 days cycle.

For Android, try Data Counter Widget. Its free, it does 30 days cycle and it has widget you can put on the Home Screen for easy checking.

Re: Data reset date

darlicious — Tue, 18 May 2021 06:05:08 GMT

@2kbray

The before part is very important in pm terminology. It doesn't mean on or after....before means before 11:59:59 pm eastern time zone. So for your next renewal before 11:59:59 pm eastern on the 14th.