topic Re: Can't reactivate in Get Support

Can't reactivate

Dougjudy — Thu, 06 Jan 2022 07:05:45 GMT

So when I click reactivate it brings me to payment screen. It doesn't tell me owing balance or anything, but I click "pay amount due" as per usual. A message pops up saying my account has enough money in it. I've been a customer for 4 years, this has never happened before.

I went on live chat and told me to come here.

Re: Can't reactivate

Triguy — Fri, 12 Feb 2021 16:51:24 GMT

You can call 611 to check your balance.

Re: Can't reactivate

JK8 — Fri, 12 Feb 2021 16:54:14 GMT

@Dougjudy

Try making a manual payment for the full cost of your plan plus $1.

Re: Can't reactivate

Dougjudy — Fri, 12 Feb 2021 16:54:00 GMT

My plan is 10 dollars I have 12 dollars in my account.

Re: Can't reactivate

HALIMACS — Fri, 12 Feb 2021 16:57:21 GMT

@Dougjudy wrote:
So when I click reactivate it brings me to payment screen. It doesn't tell me owing balance or anything, but I click "pay amount due" as per usual. A message pops up saying my account has enough money in it. I've been a customer for 4 years, this has never happened before.

I went on live chat and told me to come here.

@Dougjudy

Try adding $1, then hit reactivate.

Any over and above will sit in Available Funds and apply towards next renewal.

Re: Can't reactivate

Dougjudy — Fri, 12 Feb 2021 17:01:12 GMT

I already had more than enough, but I added another dollar still doesn't work

Re: Can't reactivate

JK8 — Fri, 12 Feb 2021 17:05:47 GMT

@Dougjudy wrote:
I already had more than enough, but I added another dollar still doesn't work

In self service choose lost/stolen. Suspend your service and then log out. Log back in after 1 minute and resume your service. Is the status Active? If yes log out and reboot your phone.

Re: Can't reactivate

Anonymous — Fri, 12 Feb 2021 17:06:26 GMT

@Dougjudy : Maybe try restarting the phone. And clear cache/site cookies or use a different browser or use incognito/privacy mode to see if the page changes.

Are your services working?

Re: Can't reactivate

will13am — Fri, 12 Feb 2021 17:06:37 GMT

@Dougjudy wrote:
I already had more than enough, but I added another dollar still doesn't work

If you can't get the account to reactivate and you already have sufficient funds, please click on the chat symbol on the lower right corner of the website and initiate a support ticket.

Re: Can't reactivate

HALIMACS — Fri, 12 Feb 2021 17:28:03 GMT

@Dougjudy wrote:
I already had more than enough, but I added another dollar still doesn't work

Suggest contacting Moderator, Public Mobile's customer service.

To contact a moderator, there are 2 methods:

Use the ticketing system for a faster response time. Click the Chatbot in the lower right and type moderator assistance, then select account-related issue, then select you need a human now. Follow the prompts to submit a ticket, or,
Send a private message to the moderator by clicking here

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Can't reactivate

Dougjudy — Fri, 12 Feb 2021 17:32:31 GMT

Your solution This solved my problem, thank you

Re: Can't reactivate

AE_Collector — Fri, 12 Feb 2021 18:16:40 GMT

What is the latest on having used the lost/stollen trick? Does this still automatically kill your rewards at the next renewal? And does that automatically get flagged and fixed or only if you contact a Moderator?

I have never used this function but believe the above happens because of having used it?

AE_Collector