topic Re: New Phone, Data and Calls don't work in Get Support

New Phone, Data and Calls don't work

OKJoy — Thu, 06 Jan 2022 07:05:42 GMT

Hey there, just got a Pocophone X3. Wifi works but data speeds were super slow, reception for calls really on and off. Tried changing the APN settings as recommended for Android here and now both data and calls don't work at all.

Please help! any info would be greatly appreciated

Re: New Phone, Data and Calls don't work

TheGx — Fri, 12 Feb 2021 09:02:08 GMT

@OKJoy :If it was working before you changed things, maybe a factory reset would help?

Re: New Phone, Data and Calls don't work

mm80 — Fri, 12 Feb 2021 09:07:32 GMT

@OKJoy wrote:
Hey there, just got a Pocophone X3. Wifi works but data speeds were super slow, reception for calls really on and off. Tried changing the APN settings as recommended for Android here and now both data and calls don't work at all.

Please help! any info would be greatly appreciated

APN setttings don't change speed and they don't do anything for calls. Changing APN and calls not working is coincidence. No calls could mean phone is only on a 2g or LTE network. You need the 3g netowrk for phone calls.

Re: New Phone, Data and Calls don't work

OKJoy — Fri, 12 Feb 2021 09:12:22 GMT

Thanks, I got calls working again after changing the preferred network type back to LTE.

But data still doesn't work at all.

Re: New Phone, Data and Calls don't work

mm80 — Fri, 12 Feb 2021 09:17:48 GMT

@OKJoy wrote:
Thanks, I got calls working again after changing the preferred network type back to LTE.

But data still doesn't work at all.

That could be because of the APN settings. Change to the right APN settings and it should work again. The APN changes don't disable calls. The network type must have got changed accidently. LTE preferred means the phone changes to 3g when needed for data, text, and always for calls. It must have been set to 2g preeferred and that made nothing work.

Re: New Phone, Data and Calls don't work

OKJoy — Fri, 12 Feb 2021 09:49:53 GMT

aright, so calls work, and data works now too! but its super slow.

just checking the network speed, it fluctuates between like 0.10 and 2.56 kbps

thanks for the help so far btw!

Re: New Phone, Data and Calls don't work

mm80 — Fri, 12 Feb 2021 09:55:59 GMT

@OKJoy wrote:
aright, so calls work, and data works now too! but its super slow.

just checking the network speed, it fluctuates between like 0.10 and 2.56 kbps

thanks for the help so far btw!

At least it's all working again but with slow data. Speed is not an APN issue. So, don't make any more changes to APN. Slow data could be from weak signal or network problems. Try 3g network preferred as the network type. Calls will still work and data will too. Also try the data speeds in other locations to make comparisons.

Re: New Phone, Data and Calls don't work

OKJoy — Fri, 12 Feb 2021 10:13:15 GMT

got it, thanks again!