topic Re: How does a person quit in Get Support

Pin does not work

DebbyL — Thu, 06 Jan 2022 07:05:19 GMT

Help? My friend could not get help, because his pin does not work. Is there a way that he can change his pin number?

He can log into his account.

He now wants to quit public mobile, because he can not get help for the problems because the pin number is wrong.

Thank you.

Re: Pin does not work

Anonymous — Mon, 17 May 2021 19:08:17 GMT

@DebbyL : Unless you know all the account particulars then the friend is the one that needs to contact the moderators to change the PIN. What does he need it for? If he can log in, he can do just about all that he might need to do.

Re: Pin does not work

Triguy — Mon, 17 May 2021 19:21:38 GMT

Your friend would need to contact a moderator to change it

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Pin does not work

DebbyL — Mon, 17 May 2021 19:25:17 GMT

He did that, the moderator said he could not help him without the pin.

He is frustrated beyond belief.

Re: Pin does not work

Anonymous — Mon, 17 May 2021 19:28:45 GMT

@DebbyL : Did he use the submit ticket method? Or the direct private message method? He shouldn't need anymore verification if he made a ticket.

Again...what does he need the PIN for? It's not used for very much around here. The 611 service is about it.

Re: Pin does not work

DebbyL — Mon, 17 May 2021 19:33:59 GMT

He can not receive calls, since he signed up. There is a problem with that. He tried both, to start a ticket and to talk to a moderator. Both wanted the pin. Apparently he made a typo when he signed up his pin, so it doesn't work.

Re: Pin does not work

DebbyL — Mon, 17 May 2021 19:34:51 GMT

what's 611 service?

Re: Pin does not work

Anonymous — Mon, 17 May 2021 19:38:22 GMT

@DebbyL : The ticket wants the community login and then the account login. If he knows all that then he should be able to use the ticket method and that should be enough verification for the moderators.

Can he receive texts? He might still have the text of the PIN created when he signed up. It would be from 611. It's possible it's on the SIM itself.

Edit: The 611 service is the automated account access. It doesn't do as much as the self-serve web page though.

Re: Pin does not work

Anonymous — Mon, 17 May 2021 19:44:50 GMT

you want To change your PIN, you will need to contact a Moderator.
and told them i forgetting my PIN, the can only them restart your NEW PIN.

you have to Submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

or you can send a private message to Moderator_Team by Click here. You’ll need to be logged in to your Community account for the link to work.

In your message put it, please include.
your account number,
your phone number,
your account PIN, you forgetting
explanation to them nice Team and nice service

Good Luck

How does a person quit

DebbyL — Mon, 17 May 2021 19:43:44 GMT

OK. So my friend is fed up now. He will switch back to his old carrier. Does he need to quit Public or just transfer the number?

Re: Pin does not work

esjliv — Mon, 17 May 2021 19:44:03 GMT

@DebbyL wrote:
what's 611 service?

@DebbyL - just to be clear, the Account PIN is different than the Voicemail PIN.

To change Account PIN (this is separate from your Voicemail PIN) : Contact Moderators as per either method supplied by @Triguy

To set up Voicemail, you can review this: https://www.publicmobile.ca/en/ns/get-help/articles/set-up-voicemail

To change Voicemail PIN:

Press 4
Press 4 again
Press 1 to change voicemail password (4-15 digits allowed)

Re: Pin does not work

DebbyL — Mon, 17 May 2021 19:45:24 GMT

Thanks,

He tried that & they wanted his pin, so he's quitting, when he can figure out how to do that.

Re: How does a person quit

esjliv — Mon, 17 May 2021 19:47:07 GMT

@DebbyL wrote:
OK. So my friend is fed up now. He will switch back to his old carrier. Does he need to quit Public or just transfer the number?

@DebbyL , sorry to hear that. 😞

AS soon as a Public Mobile phone number is ported to another provider it closes the Public Mobile account.

NOTE, all rewards and/or Available Funds are lost once the number is fully ported to the other provider. AS WELL AS, access to the Self Serve account.

I would recommend removing any registered credit card, if any, prior to porting the phone number.

Re: How does a person quit

Anonymous — Mon, 17 May 2021 19:47:13 GMT

@DebbyL : Since he can log in, he can remove any pre-registered payment card and just walk away. If he's going to port out then the account will close.

Still like to know the urgency for the PIN and why that's making him so impatient. But whatever. No place can be a fit for everybody.

Re: How does a person quit

DebbyL — Mon, 17 May 2021 19:49:20 GMT

He could not receive 'calls' at all. Then found that he could not have wifi calling, so basically could only call out. Thanks for your help!

Re: Pin does not work

esjliv — Mon, 17 May 2021 19:49:29 GMT

@DebbyL wrote:
Thanks,
He tried that & they wanted his pin, so he's quitting, when he can figure out how to do that.

@DebbyL

If you are talking about the ACCOUNT PIN, it should have been texted to the phone upon activation.

Perhaps that PIN is in past texts from Public Mobile.

Re: Pin does not work

DebbyL — Mon, 17 May 2021 19:51:42 GMT

Thanks, he looked, but the pin was not in his text messages.

Thank you all for your help.

He's signing up with his old provider right now.

Re: How does a person quit

Anonymous — Mon, 17 May 2021 19:51:58 GMT

@DebbyL : If he had been able to submit a ticket then this should have been fixable without need for the PIN. That PIN is likely sitting in his phone. This is a more hands-on, self-serve kinda place. That's not a fit for everybody. Sometimes patience is needed.

Re: How does a person quit

DebbyL — Mon, 17 May 2021 20:09:24 GMT

You're right. I love it & have always been able to get the help I need.

thanks again.

Re: How does a person quit

esjliv — Mon, 17 May 2021 20:19:51 GMT

@DebbyL wrote:
He could not receive 'calls' at all. Then found that he could not have wifi calling, so basically could only call out. Thanks for your help!

@DebbyL well, it kind of sounds like when he ported into Public Mobile the port did not complete...if this is the service he was getting from the beginning.

When did he activate with Public Mobile?

If he is porting back to his previous provider - maybe he actually never left.