topic Re: Cannot Call One Local Phone Number in Get Support

Cannot Call One Local Phone Number

Avy — Thu, 06 Jan 2022 07:04:55 GMT

I have the $25 per 30 days plan that includes:

- 500MB + 500MB at 3G Speed
- Unlimited Canada-wide Talk
- Unlimited International Text

Everything is fine except when I try and call my veterinarian which is a local number. I've double checked, and I've got the right phone number - area code with the 7 digits. 1 is not required as it is local. When I try to call my vet, I get an automated message that says something like, "Hi, Public Mobile here, talk is not included in you plan". I have no problem with any other number I've called.

Re: Cannot Call One Local Phone Number

computergeek541 — Wed, 10 Feb 2021 23:48:32 GMT

@Avy wrote:
I have the $25 per 30 days plan that includes:
- 500MB + 500MB at 3G Speed
- Unlimited Canada-wide Talk
- Unlimited International Text
Everything is fine except when I try and call my veterinarian which is a local number. I've double checked, and I've got the right phone number - area code with the 7 digits. 1 is not required as it is local. When I try to call my vet, I get an automated message that says something like, "Hi, Public Mobile here, talk is not included in you plan". I have no problem with any other number I've called.

1 before shouldn't ever be required to call a number in Canada but try it anyway. Stramger things have happened before at Public Mobile.

Re: Cannot Call One Local Phone Number

Anonymous — Wed, 10 Feb 2021 14:33:56 GMT

@Avy : Can you try it using another phone?

Re: Cannot Call One Local Phone Number

lheintzman — Wed, 10 Feb 2021 14:34:24 GMT

@Avy

If this is the only number you have a problem with and you're calling from a contacts list or web link, try entering the number into your dialer, one digit at a time.

Re: Cannot Call One Local Phone Number

Avy — Wed, 10 Feb 2021 14:39:13 GMT

Yes, I have been using the contacts list. When I put in THE EXACT SAME NUMBER into the dialer, it worked. What???

Oh well, if I have to do that for just one number, I can live with that.

Thanks to all who replied, especially from Iheintzman who found the issue.

Re: Cannot Call One Local Phone Number

cellphoneuser1 — Wed, 10 Feb 2021 14:43:57 GMT

@Avy it worked when dialing seperately? That shows that a small chance it wasn't saved correctly or phone is set to dial 1 before every number saved. If you save with a 1, it dials it twice causing an invalid number.

Re: Cannot Call One Local Phone Number

lheintzman — Wed, 10 Feb 2021 14:44:21 GMT

Sometimes a hidden character can get folded into the dialer info - - e.g. a space at the end of the number. Erasing the contact completely and carefully reentering the data often fixes the problem permanently.

Re: Cannot Call One Local Phone Number

Avy — Wed, 10 Feb 2021 14:58:38 GMT

Thank you all again.

I did delete the contact number, and re-entered it, and now it works. However, I did carefully check it before I deleted it, and there was nothing amiss. Must have been the hidden character thing. I had previously checked the contact number a few times. Wish I had thought of deleting it and entering it again - lesson learned.

BTW, there was no "1" in front of the number, it was just the 10 digit number - just like all my other local contacts.

Cheers everyone.

Re: Cannot Call One Local Phone Number

Anonymous — Wed, 10 Feb 2021 15:26:11 GMT

@Avy : Many people put the 1 in all their contacts so as to not have to hear the legacy message if they go somewhere else where that "local" call would become "long distance".

I find sometimes with autocorrect suggestions that a space is added at the end. Maybe also there was a space in front.