topic Re: Cannot connect to network in Get Support

Cannot connect to network

Padcorp — Thu, 06 Jan 2022 07:04:39 GMT

Been using Samsung S4 FOR SOME TIME,on PM network. Yesterday stop connecting .cannot dial out or receive calls.

How do I fix this ???

Thank You

Re: Cannot connect to network

RossN — Tue, 09 Feb 2021 19:45:44 GMT

@Padcorp wrote:
Been using Samsung S4 FOR SOME TIME,on PM network. Yesterday stop connecting .cannot dial out or receive calls.

How do I fix this ???

Thank You

@Padcorp hi if nothing works data text go into your self serve account and check to make sure your sim card number matches with the sim in your phone there have been issues with sim swapping

Re: Cannot connect to network

dabr — Tue, 09 Feb 2021 19:42:38 GMT

@Padcorp wrote:
Been using Samsung S4 FOR SOME TIME,on PM network. Yesterday stop connecting .cannot dial out or receive calls.

How do I fix this ???

Thank You

@Padcorp Is your payment up to date?

Can you try rebooting or toggling airplane mode on/off or a network reset.

Re: Cannot connect to network

JK8 — Tue, 09 Feb 2021 19:46:49 GMT

@Padcorp

If you are a victim of being sim jacked as per @RossN @here is the HDI thread on next steps you need to take.

https://productioncommunity.publicmobile.ca/t5/Announcements/SIM-Swap-Fraud/m-p/650969

Re: Cannot connect to network

stevenanto — Tue, 09 Feb 2021 21:04:05 GMT

I believe that it may be your sim card. I would order an extra just to keep for situations like this and can rule out problems quickly. can get them for under 5$ shipped to your door on some sites including amazon.

Re: Cannot connect to network

LoreckAvery — Wed, 10 Feb 2021 03:13:20 GMT

Possibly simjacked. Check your account and be sure your SIM card matches

Re: Cannot connect to network

stevenanto — Wed, 10 Feb 2021 09:42:18 GMT

@Padcorp Please keep us updated on the situation and if it was resolved.