topic Re: Can't make a local call in Get Support

Can't make a local call

slingerkb — Thu, 06 Jan 2022 07:04:22 GMT

When trying to make a local call I get a message that this call cannot be completed. You don't have an active long distance plan. This just started yesterday. These are numbers I frequently have called and numbers in my contacts. I have always used them without a problem until now

Re: Can't make a local call

Gunner123 — Tue, 09 Feb 2021 14:27:13 GMT

@slingerkb wrote:
When trying to make a local call I get a message that this call cannot be completed. You don't have an active long distance plan. This just started yesterday. These are numbers I frequently have called and numbers in my contacts. I have always used them without a problem until now

@slingerkb hello try using a 1 in front of your number also try rebooting your phone

Re: Can't make a local call

Triguy — Tue, 09 Feb 2021 14:45:20 GMT

Log into your account - do you have limited or unlimited minutes ?

If you have limited minutes and no minutes are showing then you have used them up.

Try dialing 1 infront the area code.

Also try putting your phone in airplane and turn off then reboot.

Re: Can't make a local call

Anonymous — Tue, 09 Feb 2021 14:29:59 GMT

@slingerkb : Which plan are you on? Is the account Active in the self-serve? What happens when you dial 611?

Re: Can't make a local call

slingerkb — Tue, 09 Feb 2021 14:32:23 GMT

Yes of course I have an active plan. when I call 611 it tells me when my plan will need to be paid and I am nowhere near that.

Re: Can't make a local call

HALIMACS — Tue, 09 Feb 2021 14:34:39 GMT

Maybe try the following troubleshooter, @slingerkb

Make sure airplane mode is off
Power OFF your device, wait 1 minute, turn on and check for signal bars
Check on account self-serve that your account status is Active
While on self-serve, check that SIM card number under “Change Sim card” matches the SIM card number in your phone
Make sure the device is not locked to a different carrier.
Make sure you’re in a covered area and there are no cellular outages
Change wifi calling preferences to Cellular Preferred or Cellular Only
Set network mode to Auto
Reset network settings
Update device software to latest version
Perform a manual network selection

Re: Can't make a local call

slingerkb — Tue, 09 Feb 2021 14:35:04 GMT

tried that. Don't work. Tried with it, tried with it, but same results. I can receive but can't make an outgoing call

Re: Can't make a local call

Anonymous — Tue, 09 Feb 2021 14:36:34 GMT

@slingerkb : again...what plan are you on?

Re: Can't make a local call

slingerkb — Tue, 09 Feb 2021 14:36:51 GMT

Have unlimited local calling

Re: Can't make a local call

Anonymous — Tue, 09 Feb 2021 14:38:30 GMT

@slingerkb wrote:
Have unlimited local calling

So an older provincial plan?

Re: Can't make a local call

slingerkb — Tue, 09 Feb 2021 14:40:15 GMT

This plan includes: -
- Unlimited International Text
- Unlimited Provincial Talk

Re: Can't make a local call

HALIMACS — Tue, 09 Feb 2021 14:43:41 GMT

@slingerkb wrote:
This plan includes: -
- Unlimited International Text
- Unlimited Provincial Talk

Can you screen-shot this:

Is it possible the recipient or the sender are not calling/receiving the call within their local calling region?

Re: Can't make a local call

Anonymous — Tue, 09 Feb 2021 14:44:26 GMT

@slingerkb : Finally. 🙂 Is that what you believe you've always had? My theory is that there's a rising bug with the provincial plans. You can try manually adding a dollar from a pre-registered payment card. Or you can try the Lost/stolen function. Both are known to kind of reset the account. But there's a caveat with the Lost/stolen function.

But I suspect you'll need moderator assistance.

Re: Can't make a local call

slingerkb — Tue, 09 Feb 2021 14:46:33 GMT

I think my best solution is to leave public mobile and go elsewhere because I should not have to deal with such problems myself. Somewhere where I can actually talk to a tech

Re: Can't make a local call

Anonymous — Tue, 09 Feb 2021 14:49:20 GMT

@slingerkb : So you've gone all this time without a hitch (as far as you've reported and the date of you making a community account and the age of the provincial plans) but now with one problem with a low-budget hands-on self-serve kinda place...you're outta here. I see.

Re: Can't make a local call

slingerkb — Tue, 09 Feb 2021 14:53:15 GMT

You got it. No tech, Why should I have to deal with it. I'm not that techy and shouldn't have to deal with it. That is my issue with staying.

Re: Can't make a local call

Anonymous — Tue, 09 Feb 2021 14:58:20 GMT

@slingerkb wrote:
You got it. No tech, Why should I have to deal with it. I'm not that techy and shouldn't have to deal with it. That is my issue with staying.

The support here is all online and we're just fellow customers trying to help. The actual customer service people are the so-called moderators. They can be reached clicking on the quote bubble in the lower right and muddling through the chatbot to get to a ticket submission screen where eventually you'll get private messages (don't reply to emails outside) from them.

But we can also walk you through figuring some things out.

Re: Can't make a local call

HALIMACS — Tue, 09 Feb 2021 15:01:52 GMT

You know what, @slingerkb I agree, dealing with account-related issues which pop outa nowhere is EXTREMLY frustrating.

You know what's more frustrating? Talking with a live 'tech expert' being paid by a company and having to repeat yourself countless times only to have them understand the issue.

Public Mobile is far from perfect - but it's users have a breadth of knowledge (sometimes first-hand) to deal with issues.

If you'd prefer to deal with a Public Mobile moderator (their customer service), here's how:

To contact a moderator, there are 2 methods:

Use the ticketing system for a faster response time. Click on the chat bubble in the lower right and type moderator assistance, then select account-related issue, then select you need a human now. Follow the prompts to submit a ticket, or,
Send a private message to the moderator by clicking here

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Can't make a local call

jamoozle — Tue, 09 Feb 2021 15:07:25 GMT

Both my partner and I have encountered the same issue, arising yesterday. I've been back and forth with a mod, but to no avail.

Patiently hoping for a solution, but it's not just a one-off.

Re: Can't make a local call

slingerkb — Tue, 09 Feb 2021 15:10:59 GMT

Thank you very much for your input. This is very frustrating and I don't think I can deal with a moderator who will put through a bunch of stuff that doesn't work.