topic Re: data Sony Xperia 3 Phone in Get Support

data Sony Xperia 3 Phone

trevorBraun — Tue, 04 Jan 2022 18:46:17 GMT

Hi I have a data plan with lots of room, My phone is a Sony Xperia 3.

My data has stopped working- I can not access the internet via my phone

I can make calls. when I try to go on line

it says I am off line and try

turning off Aeroplane mode- i have done that

turning on Mobile Data or WiFi- works on wifi but not Mobile data- it appears on

checking signal in area- i have all bars and can make calls

really frustrating can someone help

Re: data Sony Xperia 3 Phone

will13am — Wed, 10 May 2017 19:06:02 GMT

Have you checked the APN settings to make sure they are correct? Checked that mobile data is enabled and that the data meter is set above the current usage value.

Re: data Sony Xperia 3 Phone

trevorBraun — Wed, 10 May 2017 19:16:04 GMT

what where do I find APN? I see Internet Settings and I click that- it says it will connect to internet and nothing happens. It was working fine a few days agoa

Re: data Sony Xperia 3 Phone

trevorBraun — Wed, 10 May 2017 19:23:24 GMT

Ifound APN and its Public Mobile

Re: data Sony Xperia 3 Phone

Samianauman — Wed, 10 May 2017 19:24:23 GMT

Here's a Xperia 3 apn location link
https://www.spark.co.nz/help/mobile-data/device/sony/xperia-z/check-apn-settings-sony-xperia-z/

And here's the public mobile apn setting
Once you double check your phone is unlocked here's a link where you can get all apn setting click on the link to get details

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-Up-Data-On-Your-Phone/ta-p/26

Re: data Sony Xperia 3 Phone

trevorBraun — Wed, 10 May 2017 19:37:44 GMT

thanks that worked when I inputted all of those settings, Why would they have disappeared? and stopped working?

Re: data Sony Xperia 3 Phone

Samianauman — Wed, 10 May 2017 19:41:40 GMT

I know shouldn't be disappear but good part is all back to working condition now
Maybe network setting got reset some how

Re: data Sony Xperia 3 Phone

CaNuCk07 — Wed, 10 May 2017 20:10:14 GMT

@trevorBraun sometimes, an os update of setting change on your phone can cause it too.