topic Re: Error Code: 821 trying to activate in Get Support

Error Code: 821 trying to activate

auto78692 — Thu, 06 Jan 2022 07:03:52 GMT

I am trying to activate a SIM card and have received error code 821 from both Firefox ,Chrome and Chrome Incognito mode.

What can I do to move forward?

Re: Error Code: 821 trying to activate

BKNS27 — Fri, 14 May 2021 16:36:29 GMT

@auto78692

There seems to be a glitch when PM update their system so please click on the SIMon chat button and ask to contact a moderator to help you with the SIM activation.

Re: Error Code: 821 trying to activate

auto78692 — Fri, 14 May 2021 16:38:20 GMT

Thanks for your quick reply @BKNS27 !

Re: Error Code: 821 trying to activate

Anonymous — Fri, 14 May 2021 16:48:57 GMT

try please the Microsoft Edge
Web browser from computer the new version is it very nice,
and clear cache and cookies for any Browser,

and if you use a home internet please do one thing take it your power internet for about a minute and put it back,

if you don't have any new account with public mobile do a Live Chat online
i think the are can help you ASAP, Click Online Activation Assistance (telus.com)

or you have to Submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
or you can send a private message to Moderator_Team by Click here. You’ll need to be logged in to your Community account for the link to work.

In your message put it, please include.
your account number,
your phone number,
your account PIN,
explanation to them nice Team and nice service

Good Luck

Re: Error Code: 821 trying to activate

hTideGnow — Fri, 14 May 2021 16:44:04 GMT

@auto78692 make sure you have checked your Credit card to confirm PM has not charge you yet. Sometime the account was activated and charged, just that the webserver is not returning the result.

If not charged yet, you might want to wait an hour and try again

Re: Error Code: 821 trying to activate

Triguy — Fri, 14 May 2021 16:45:45 GMT

You would need to contact a moderator for assistance.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Error Code: 821 trying to activate

esjliv — Fri, 14 May 2021 23:26:50 GMT

@auto78692 wrote:
I am trying to activate a SIM card and have received error code 821 from both Firefox ,Chrome and Chrome Incognito mode.

What can I do to move forward?

@auto78692

Did you pass the payment section, and were you charged?

If so, insert your SIM and see if you have any services.