topic Re: Outside Canada in Get Support

Outside Canada

nutsack — Thu, 06 Jan 2022 07:03:43 GMT

Hi there. Im outside of Canada, and want to change my plan before I come back in. I can not see the plans and pricing from where I am. Is this because I'm outside Canada?

Re: Outside Canada

Anonymous — Fri, 14 May 2021 05:41:26 GMT

@nutsack : It's probably just a temporary glitch of the site. Happens a lot. Try in another while. Or try another browser, or clear cache/site cookies, or use incognito/privacy mode.

Hey @darlicious: is this user related to big_rick ? 🙂

Re: Outside Canada

computergeek541 — Fri, 14 May 2021 05:47:28 GMT

@nutsack wrote:
Hi there. Im outside of Canada, and want to change my plan before I come back in. I can not see the plans and pricing from where I am. Is this because I'm outside Canada?

Public Mobile doe not block connections to the website based on your location. From my experience, when you can't change plans, your current plan details will also show as being blank.

Re: Outside Canada

esjliv — Fri, 14 May 2021 10:01:08 GMT

@nutsack wrote:
Hi there. Im outside of Canada, and want to change my plan before I come back in. I can not see the plans and pricing from where I am. Is this because I'm outside Canada?

@nutsack

Are you able to log into your Self Serve account, but just not see the "Change Plan" details when you go to that area?

Try again later then.

Or have you been in suspended/non-pay status for more than 90 days?

If so, then you lost your Public Mobile number/account, and would need a new SIM card to reactivate a new account, if this was the case.

Re: Outside Canada

gpixel — Fri, 14 May 2021 19:44:59 GMT

everyone who tags his name gets a bravo! lol