topic Re: Add data and payment issue in Get Support

Add data and payment issue

sol6548 — Thu, 06 Jan 2022 07:03:27 GMT

Paid to Added data. Proceeded payment but can't see added data through my account. I don't understand why charged a few times (almost $100) but I don't get anything. Even my balance $5 only. they said I owing $45 .. I really need explanation from you. Please contact me.

Re: Add data and payment issue

darlicious — Thu, 13 May 2021 19:57:45 GMT

@sol6548

You have to add funds then select and purchase the add on and/or change to a higher data plan. What is your intention? Maybe posting a screenshot of your payment history will help us help you. Please blank out any personal info first.

Re: Add data and payment issue

hTideGnow — Thu, 13 May 2021 19:58:49 GMT

@sol6548

on Self-Serve, how much you see as Available Fund? I suspect you have loaded the fund but didn't go to actually buying of the add-on

Buying addon is a 2 steps process

1. Load fund onto account, once loaded, you should see Available Fund on Self-Serve showing what you just loaded

2. actual picking and buying of the add-on. It will used the money on Available Fund to purchase

Once you have done both, you can then reboot your phone once and you would be able to use the new add-on you just purhcased.

Re: Add data and payment issue

computergeek541 — Thu, 13 May 2021 20:15:19 GMT

@hTideGnow

I don't believe that this is a matter of the two step process providing confusion. The OP's account balance is $5.

@sol6548

Are you on a $50 plan? The amount owing only relates to to plan price less any current balance and applies to the next renwal. What payment amounts are listed in your payment history?

Re: Add data and payment issue

Anonymous — Thu, 13 May 2021 20:36:38 GMT

Maybe it coincided with a renewal and it ate the balance. Or they did an immediate plan change rather than an add-on or both.

Re: Add data and payment issue

esjliv — Fri, 14 May 2021 02:34:56 GMT

@sol6548 wrote:
Paid to Added data. Proceeded payment but can't see added data through my account. I don't understand why charged a few times (almost $100) but I don't get anything. Even my balance $5 only. they said I owing $45 .. I really need explanation from you. Please contact me.

@sol6548

Have you restarted your device after you purchased the addon?