topic ERROR in Get Support

ERROR

ebrown45 — Thu, 06 Jan 2022 07:03:26 GMT

ERROR CODE 821

Re: ERROR

darlicious — Thu, 13 May 2021 18:47:40 GMT

Wait 50 min. to clear your session lock time out. Then clear your browser. Reboot your device. Open one tab only in secret/incognito mode. Use firefox, chrome or safari as they work best.

Re: ERROR

dabr — Thu, 13 May 2021 18:49:09 GMT

@ebrown45 wrote:
ERROR CODE 821

@ebrown45 Are you trying to activate a new SIM/account and/or transfer a number?

Clear your cache/cookies and use a browser with incognito/privacy mode enabled. Also might need to wait another hour before another attempt.

Re: ERROR

kselmak — Thu, 13 May 2021 19:31:45 GMT

@ebrown45

If you need assistance with activation try

https://chat.telus.com/chat/publicmobile/chat-pm.html

Re: ERROR

BlueB — Thu, 13 May 2021 21:34:59 GMT

Some good suggestions on what to do, but can you give us a bit more detail? We're guessing you're trying to activate a new SIM card, but as fellow users- we're not good at reading minds yet! 🙂

You can also try and get help through the SIMon chatbot (chat bubble, lower-right of screen) or message a Moderator directly:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage/tab/compose/note-to-user-id/22437

Otherwise, please provide us with more details or try the waiting + incognito/private window trick! 🙂