topic Re: add on in Get Support

add on

barrieblack — Thu, 06 Jan 2022 07:03:19 GMT

can I cancel an unused add on that i purchased by mistake

Re: add on

Triguy — Thu, 13 May 2021 16:12:50 GMT

PM is prepaid so no guarantee of a refund.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Which add-on did you purchase ?

Re: add on

hTideGnow — Thu, 13 May 2021 16:06:53 GMT

They usually don't provide refund. But it doesn't hurt to try opening ticket with Mod

To open a ticket with mod, click on the Bubble or directly at : https://publicmobile.ca/chatbot
Enter your question in SIMon

Type "Wrong Add-on / plan purhcased"
Then click "Contact Us" , and then click "Click here to submit a ticket"

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: add on

darlicious — Thu, 13 May 2021 16:07:11 GMT

@barrieblack

The moderators are very forgiving with "honest" mistakes. Contact them as supplied by @Triguy and explain your mistake and ask for a credit to be applied to your account. If you meant to purchase anothe add on you can ask them to add it instead and they will credit the difference in price to your account.

Re: add on

HALIMACS — Thu, 13 May 2021 17:29:59 GMT

@barrieblack

It is likely that the key to success with this would be based on three factors:

That you did not consume any of the unneeded add-on,
That it was somewhat recently purchased,
That you approach and request this of the moderators politely.

Even if you are in the above situations, please be prepared to accept the amount being placed in your "available funds" to be used as a credit toward future service and not a refund to the payment card.