topic Re: Problem with renewing in Get Support

Problem with renewing

garchass — Tue, 04 Jan 2022 18:46:09 GMT

Hello,

My plan expired about 3 days ago and I want to get a new plan from Public Mobile, but whenever I try to click the "add" button at the bottom right side after choosing my plan, it is disabled. Please help ASAP.

Thanks

Re: Problem with renewing

pulp74 — Wed, 10 May 2017 12:47:21 GMT

Hi your best bet is to send a private message to one of the moderators and they will be happy to assist you. Good luck.

Re: Problem with renewing

will13am — Wed, 10 May 2017 13:08:21 GMT

You might need the help of a moderator to resolve this issue. The moderator team can be reached via private message. Refer to the following links for information on private messaging and how to contact a moderator.

http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/m-p/56161#M9215

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Problem with renewing

WearySky — Wed, 10 May 2017 14:12:59 GMT

If your plan has expired, you can't change plans and reactivate at the same time without mod intervention (you can only reactivate an account on the same plan). Send a message to @Mary_M or one of the other mods with all your account information and they'll be able to help you out.

Re: Problem with renewing

Someone_here — Wed, 10 May 2017 14:15:50 GMT

@garchass, it's because the system won't allow plan changes if you are on expired status.

As suggested by @pulp74 and @will13am, contact a moderator and tell them exactly which you want; they will be able to make the change for you!

I hope your problem will be solved quickly 🙂

Re: Problem with renewing

Samianauman — Wed, 10 May 2017 14:23:47 GMT

Once its expired and need a plan change only mod can help as soon many ops mentioned if you had 3 days left on renewal then its different