topic Re: Making a Payment in Get Support

Making a Payment

bb6640 — Thu, 06 Jan 2022 07:03:13 GMT

I am having the hardest time making a payment. I keep entering my Visa/debit card. There is money in my account and the card is valid (I've used it for other transactions online). I have made sure all the information is correct (I have recently moved so my banking information was updated as well as my Public Mobile profile). I am not sure what I am doing wrong.

Re: Making a Payment

computergeek541 — Sun, 07 Feb 2021 16:20:00 GMT

@bb6640 wrote:
I am having the hardest time making a payment. I keep entering my Visa/debit card. There is money in my account and the card is valid (I've used it for other transactions online). I have made sure all the information is correct (I have recently moved so my banking information was updated as well as my Public Mobile profile). I am not sure what I am doing wrong.

If you have a unit number, try leaving it out of the address. I wouldn't try more than a couple of times or Public Mobile's payment may refuse to accept the card even if it would have otherwise been accepted.

Re: Making a Payment

HALIMACS — Sun, 07 Feb 2021 16:22:22 GMT

@bb6640

Wait one full hour, clear cache and cookies, open an incognito page & sign on to self serve and try again.

Re: Making a Payment

Triguy — Sun, 07 Feb 2021 16:23:04 GMT

You can also make a payment by purchasing a voucher and calling 611. Other option is to use recharge.com or ding.com but there is a service charge.

Re: Making a Payment

hairbag1 — Sun, 07 Feb 2021 16:27:23 GMT

@bb6640...

try dialing 611 to make your payment.

If your account is suspended, you can make payment with a payment voucher ...just make sure its a voucher that's activated right away...some aren't activated for several hours after the sale. Shell Gas stations have them that work right away.

Good luck.