topic Re: I can’t payment in Get Support

I can’t payment

HRM123 — Thu, 06 Jan 2022 07:03:01 GMT

I forgot payment yesterday. So I tried payment by credit card on online. But I was not able to payment because I got this message. How should I pay??

Re: I can’t payment

TheGx — Sat, 06 Feb 2021 21:23:41 GMT

@HRM123 :Go buy top up voucher and dial 611 to refill account.

Re: I can’t payment

kb_mv — Sat, 06 Feb 2021 21:27:17 GMT

@HRM123 What amount were you trying to enter for the payment?

Re: I can’t payment

dabr — Sat, 06 Feb 2021 21:29:47 GMT

@HRM123 Clear your cache/cookies and use browser with privacy/incognito mode enabled. Then make sure you are selecting the option to pay the your cost of your plan (less any rewards/account balance), or as mentioned purchase vouchers which can be added in self serve or by dialing 611.

Re: I can’t payment

HRM123 — Sat, 06 Feb 2021 21:38:36 GMT

Thank you for helping me😭 I was able to payment!!

Re: I can’t payment

HRM123 — Sat, 06 Feb 2021 21:40:30 GMT

I wanted to pay $40. But I was able to payment😭But finally I was able to payment!!

thank you for sending comment me😊

Re: I can’t payment

kb_mv — Sat, 06 Feb 2021 21:41:14 GMT

@HRM123 wrote:
I wanted to pay $40. But I was able to payment😭But finally I was able to payment!!

thank you for sending comment me😊

@HRM123 Glad it all worked out for you.

Re: I can’t payment

HRM123 — Sat, 06 Feb 2021 21:43:08 GMT

Thank you for helping me😭 Finally I was able to payment!!

Re: I can’t payment

claudezezio — Sat, 06 Feb 2021 22:17:47 GMT

Good afternoon, are you still experiencing a problem with making your payment?

Re: I can’t payment

kb_mv — Sat, 06 Feb 2021 22:18:48 GMT

@claudezezio wrote:
Good afternoon, are you still experiencing a problem with making your payment?

@claudezezio Check the message immediately above yours. He says he has made a payment.