topic No service in Get Support

No service

Samanjot — Thu, 06 Jan 2022 07:02:37 GMT

My phone is on no service even I recharge yesterday

Re: No service

kb_mv — Fri, 05 Feb 2021 21:02:02 GMT

@Samanjot wrote:
My phone is on no service even I recharge yesterday

@Samanjot Go into your self serve and check under "Change sim card" that the last 4 digits of the sim registered to your account match the last 4 of the actual sim in your phone.

Re: No service

dabr — Fri, 05 Feb 2021 21:03:59 GMT

@kb_mv wrote:
@Samanjot wrote:
My phone is on no service even I recharge yesterday
@Samanjot Go into your self serve and check under "Change sim card" that the last 4 digits of the sim registered to your account match the last 4 of the actual sim in your phone.

@kb_mv Sad that we have to mention that as the first option to check now!

Re: No service

kb_mv — Fri, 05 Feb 2021 21:06:19 GMT

@dabr wrote:
@kb_mv Sad that we have to mention that as the first option to check now!

@dabr It is, but lately in light of what's been happening, the first thing that comes to mind and easiest to check is this.

Re: No service

HALIMACS — Fri, 05 Feb 2021 22:29:14 GMT

@Samanjot , definitely check what @kb_mv states previously.

Other things to consider:

Make sure airplane mode is off
Power OFF your device, wait 1 minute, turn on and check for signal bars
Check on account self-serve that your account status is Active
While on self-serve, check that SIM card number under “Change Sim card” matches the SIM card number in your phone
Make sure the device is not locked to a different carrier.
Make sure you’re in a covered area and there are no cellular outages
Change wifi calling preferences to Cellular Preferred or Cellular Only
Set network mode to Auto
Reset network settings
Update device software to latest version
Perform a manual network selection

Re: No service

popping — Fri, 05 Feb 2021 22:46:32 GMT

@Samanjot wrote:
My phone is on no service even I recharge yesterday

Login to your account. What is the amount in your available fund on the overview page after login. If the available fund is equal or more than the fund you recharged yesterday, you have not reactivate your plan yet.

Please note that PM always ask for payment of full plan price without reward credit on reactivation. If the amount in the available fund is equal to or higher than your plan price, click on the "Reactivate current plan" link to get your phone working again.

Re: No service

TheGx — Sat, 06 Feb 2021 06:33:16 GMT

@Samanjot :Did you get things fixed? You should follow up on this thread you created and let us know if you got service yet.