topic Re: New customer. activation problem in Get Support

New customer. activation problem

OmaLadyRock — Thu, 06 Jan 2022 07:02:33 GMT

I filled out all the informtion to activate sim card and transfer phone number. Also, entered c/c information. Thought I was all done and then a big red letter notice came and said there was a problem with activiation. What? Why?

Re: New customer. activation problem

Triguy — Wed, 12 May 2021 14:19:27 GMT

Check to make sure your credit card was not charged. If it wasn't then use a different browser and incognito mode. Also clear your cache and cookies then reboot and try again.

Re: New customer. activation problem

Dunkman — Wed, 12 May 2021 14:26:27 GMT

@OmaLadyRock

The activation portal recently got upgraded, but still can have issues. As stated above, make sure that you were not charged. If charged, put your SIM card in the phone to see whether the activation was successful.

If not charged, retry again. Make sure that the billing address exactly matches the credit card billing address. The payment system can be finicky at times. Before recent system upgrades, you had to wait about one hour before trying again, but supposedly, you should be able to try activating SIM card right away.

Re: New customer. activation problem

Anonymous — Wed, 12 May 2021 14:32:27 GMT

@Dunkman wrote:
Before recent system upgrades, you had to wait about one hour before trying again, but supposedly, you should be able to try activating SIM card right away.

@Dunkman : Oh that's news (to me). Is this official or that it has been observed? Either is fine if we can get more observations.

Re: New customer. activation problem

Dunkman — Wed, 12 May 2021 14:38:15 GMT

@Anonymous

@Dunkman : Oh that's news (to me). Is this official or that it has been observed? Either is fine if we can get more observations.

More improvements were made to the activation portal with the last system wide upgrade. Suppose to be even smoother process. PM addressed the "invalid SIM" error that appears when a customer navigates back to a previous page in the portal. We will see what happens going forward.

Re: New customer. activation problem

Anonymous — Wed, 12 May 2021 14:42:09 GMT

@Dunkman : All these fiddly peripheral alterations. Why can't they bulletproof their money collection? No business should have problems taking money from their customers not of the customers making.

Re: New customer. activation problem

hTideGnow — Wed, 12 May 2021 14:42:59 GMT

@OmaLadyRock check your CC as advised above.

If CC is not charged, you can try again with the same SIM (or you might want to wait 90 mins)

If CC is charged, then your account was in fact created and line activated. In this case, try to put the SIM into a phone and test

Re: New customer. activation problem

BKNS27 — Wed, 12 May 2021 17:11:53 GMT

@Dunkman

Thanks, good to know for future inquiries about porting problems.

Re: New customer. activation problem

darlicious — Thu, 13 May 2021 04:07:41 GMT

@hTideGnow

If the session lock out time still holds....its always been 50 min. Not 90 min. Many of us just round up and suggest waiting an hour.

Re: New customer. activation problem

computergeek541 — Thu, 13 May 2021 04:33:12 GMT

@darlicious wrote:
@hTideGnow
If the session lock out time still holds....its always been 50 min. Not 90 min. Many of us just round up and suggest waiting an hour.

Dunkman is correct that Public Mobile has implemented a fix to this. At least in the case of clicking back during the activation process, this no longer locks out the SIM card number. This was implemented as of May 11.

Re: New customer. activation problem

cmobile — Sun, 16 May 2021 02:50:54 GMT

It's is likely your are using wrong billing address post code. If you just moved to this address , you need input your old address post code to activate.

Or you go to Canadian Tire, buy a public mobile voucher to activate this sim.